Customer Services Representative- 6+ Month Contract (Hybrid)

ZipRecruiter; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading staffing firm is hiring a Consumer Relations Representative to provide customer service and technical support. Responsibilities include handling inbound calls, troubleshooting consumer products, and logging interactions. Ideal candidates have 1–2 years of experience in a call center and strong communication skills. This position begins fully onsite, with possible future hybrid eligibility. Competitive pay rate and opportunities for long-term career growth are offered.

Benefits

Opportunity to work with trusted consumer brands

Gain customer service and technical support experience

Temp-to-perm pathway with career growth opportunities

Qualifications

• 1–2 years in a call center or phone-heavy role.
• Strong customer service and troubleshooting skills.
• Excellent verbal and written communication skills.

Responsibilities

• Answer 40–60 inbound calls daily.
• Troubleshoot consumer products.
• Log consumer interactions into Oracle.

Skills

Customer service skills

Troubleshooting skills

Verbal communication skills

Written communication skills

Computer skills

Education

High school diploma or equivalent

Job description

Overview

Consumer Relations Representative

Location: Marlborough, MA 01752

Pay Rate: $18/hour

Duration: 6+ months, with potential to extend or convert to permanent (many temps stay for years)

Schedule: Monday–Friday, 8:30 AM – 5:00 PM

Start Date: October 13

What You’ll Do

• Answer 40–60 inbound calls daily; average handle time ~8 minutes
• Troubleshoot consumer products (including Bluetooth, app, and Wi-Fi connected devices)
• Assist with warranty replacements, sales orders, and product specifications
• Accurately log all consumer interactions into Oracle (transitioning to a new CRM)
• Manage personally identifiable information responsibly
• Escalate and follow up on cases as needed
• Meet department KPIs (adherence, call quality, NPS, etc.)
• Demonstrate professionalism, empathy, and strong brand representation

What We’re Looking For

• Experience: 1–2 years in a call center (or other phone-heavy role)
• Education: High school diploma or equivalent required
• Strong customer service and troubleshooting skills
• Familiarity with Bluetooth, app, or Wi-Fi connectivity devices
• Solid computer skills – multitasking across multiple screens and systems
• Excellent verbal and written communication skills
• Dependable with excellent attendance and reliability
• Ability to sit for extended periods in an office environment

Training & Work Setup

• Training: 2–3 weeks (no time off approved during training)
• Onsite Requirement: Fully onsite for 3–6 months before hybrid eligibility
• Hybrid Eligibility: Based on meeting KPIs for 3+ consecutive months (includes adherence, call quality, reliability, engagement, and independence)

Screening Requirements

• Typing test required
• Reference checks will be conducted
• Background check & drug screen (THC not disqualifying)

Why Join Us?

• Opportunity to work with trusted consumer brands
• Gain valuable customer service and technical support experience
• Temp-to-perm pathway with long-term career growth opportunities
• Team-oriented environment with structured training and coaching

Company Description: Connexion Systems & Engineering is a full-service staffing firm committed to providing best-in-class staffing services to clients and job seekers alike. We strive for excellence in staffing, job placement, and recruiting while treating clients, employees, and candidates with professionalism and respect.