Customer Services Representative

Medtronic; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global healthcare technology company is seeking a Customer Support Representative for a hybrid role in Watford. You will provide technical support for diabetes products, ensuring high-quality service to patients and healthcare professionals. Strong communication skills and the ability to handle inquiries efficiently are essential. The position offers competitive compensation and a comprehensive benefits package.

Benefits

Competitive Salary

Flexible Benefits Package

Qualifications

• Ability to remain calm and demonstrate resilience in pressurized situations.
• Experience providing technical support for medical devices.
• Basic to intermediate math skills to assist with vital statistics.

Responsibilities

• Providing technical support and guidance for Medtronic Diabetes products.
• Resolving technical queries and customer inquiries.
• Recording details in the Customer Relationship Management system.

Skills

Technical support

Communication skills

Multi-tasking

Computer literacy

Math skills

Tools

MS Office (Word, Excel, Outlook)

CRM system

Job description

Overview

This is a hybrid role where you will work 2 days from our office in Watford and 3 days from home.

Responsibilities

• Providing safe and accurate technical support and guidance to customers using Medtronic Diabetes products and services in an efficient and timely manner
• Giving support directly to patients as well as Medtronic personnel and other Health Care Professionals
• Resolving technical queries using an array of troubleshooting tools
• Ensuring all details are recorded within our Customer Relationship Management (CRM) database
• Exceeding customer expectations when handling and resolving inquiries
• Always striving for first contact resolution and offering a world-class service
• Gaining in-depth Therapy and Product Knowledge, understanding Call Management and Quality Management as well as Troubleshooting
• Great communication skills (verbal and written)
• Ability to remain calm and demonstrate resilience during pressurized situations
• Computer literate with experience using MS Office suite (Word, Excel, Outlook) and a CRM system
• Ability to effectively multi-task (navigate between programs to access customer data and input text whilst providing real-time care instructions)
• Basic to intermediate level of math skills required to assist customers with their vital statistics

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.Learn more about our business, mission, and our commitment to diversity