Customer Services & Order Processor

Interaction Recruitment; Coulsdon; On-site; GBP 24,000 - 26,000; Full time

Job summary

A B2B supplier is seeking a Customer Services & Order Processor to be the first point of contact for customers. This role involves processing orders, handling customer inquiries, and provides a supportive team environment. The ideal candidate has experience in customer service, strong communication skills, and attention to detail. The position is office-based in Croydon with a competitive salary ranging from £24K to £26K.

Benefits

Competitive salary

Friendly and supportive team environment

Opportunity to work with a growing business

Qualifications

• Previous experience in Customer Service and Sales Order Processing.
• Strong communication skills and a professional telephone manner.
• Ability to manage multiple tasks with attention to detail.
• Local to Croydon and able to work in the office full-time.
• Familiarity with B2B environments is an advantage.

Responsibilities

• Placing manual orders onto the system.
• Handling incoming calls and responding to live chat enquiries.
• Packing items and arranging couriers for dispatch.
• Providing excellent customer service and support.
• Collaborating with internal teams to resolve queries promptly.

Skills

Customer Service experience

Sales Order Processing experience

Strong communication skills

Attention to detail

Job description

Customer Services & Order Processor

Location: Croydon (CR0) – Office Based
Salary: £24,000 – £26,000 per annum
Hours: Monday to Friday, 9:00 am – 5:30 pm (flexible for earlier start if needed)

*Immediate starts available this side of Christmas however, we are happy waiting if you have notice to give*

About Us

We are a B2B supplier providing goods to commercial, industrial, manufacturing, and retail sectors. Our team is dedicated to delivering exceptional service and ensuring smooth order processing for our clients.

The Role

We are looking for a proactive and detail-oriented Customer Services & Order Processor to join our team. This is a varied role where you will be the first point of contact for our customers and ensure their orders are processed accurately and efficiently.

Key Responsibilities

• Placing manual orders onto the system
• Handling incoming calls and responding to live chat enquiries
• Packing items and arranging couriers for dispatch
• Providing excellent customer service and support
• Collaborating with internal teams to resolve queries promptly

What We’re Looking For

• Previous experience in Customer Service and Sales Order Processing
• Strong communication skills and a professional telephone manner
• Ability to manage multiple tasks with attention to detail
• Local to Croydon and able to work in the office full-time
• Familiarity with B2B environments is an advantage

Benefits

• Competitive salary (£24K–£26K)
• Friendly and supportive team environment
• Opportunity to work with a growing business in a dynamic sector

Thank you for applying for this role.

If you have any further questions, please contact Shannon Clough at Interaction Leeds [e-mail] / 07869405148