Customer Services Coordinator

Hiring People; London; On-site; GBP 28,000; Full time

Job summary

A healthcare services company in London is seeking a Customer Services Coordinator. In this role, you will manage phone orders using Sage software and support Area Sales Managers. Good communication skills and attention to detail are essential. This position offers a salary of £28,000 plus benefits and requires Monday to Friday availability, with potential for part-time work.

Benefits

Annual Bonus

Benefits Package

Responsibilities

• Administer incoming phone orders from pharmacies using Sage software.
• Provide general support to the team of Area Sales Managers.

Skills

Good communication skills

Experience with Sage software beneficial

Personable and reliable team player

Strong organisational and processing ability

Excellent attention to detail

Tools

Sage software

Job description

Fortuna Healthcare was established in 1995 as an independent family-run distributor of medical products and chemist sundry lines to the UK independent pharmacy market. It is the wholesale Arm of Fortuna Group (London) Ltd, a successful healthcare services company based in Enfield, London.

The company has an exciting new opportunity to work in a Customer Services role in which the successful applicant would form part of a very friendly and highly ambitious team within a fast moving and dynamic small business environment. A competitive salary together with a generous benefits package is available to the successful applicant.

Overview

This is a key position within the company’s vitally important Customer Services Department and consists of day-to-day involvement in the various activities of its busy team. The successful applicant would work under the supervision of the company’s Operations Manager with the position consisting of the following key responsibilities:

Key Responsibilities

• Customer Correspondence: Administering incoming phone orders from pharmacies and processing them using the company’s Sage software platform; a requirement to provide general information to customers would also be involved.
• Sales Representative Support: Providing general support to the company’s team of 17 Area Sales Managers operating in the field.

Profile

• Good communication skills
• Experience with Sage software beneficial
• Personable and reliable team player
• Strong organisational and processing ability
• Excellent attention to detail

Job Specification

• Job Title: CUSTOMER SERVICES CO-ORDINATOR
• Reporting to: OPERATIONS MANAGER
• Location: FORTUNA HEALTHCARE: UNITS 3-4 CROWN ROAD, NORTHGATE BUSINESS CENTRE, ENFIELD, LONDON EN1 1TG
• Start Date: September/October 2025
• Hours: 8.30am – 5.30pm, MONDAY – FRIDAY. Part-time role to be considered
• Salary: £28,000 (Gross) p.a. + Annual Bonus / Benefits Package

Please attach your CV to the link provided, together with a covering letter with details of your current and expected package.

DISABILITY CONFIDENT: Fortuna Healthcare is committed to the employment, retention and development of employees with disabilities of any kind. Applications from all individuals are welcome.

DIVERSITY COMMITMENT: As part of our efforts to reflect our diverse customers we at Fortuna Healthcare are actively seeking to hire ongoing diverse candidates from all backgrounds.