Customer Services Coordinator

Faith Recruitment; Guildford; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking an experienced Customer Services Coordinator in Guildford for a 1-year fixed-term contract. The role requires handling client interactions and ensuring high-quality service. Candidates should have prior customer services experience, excellent communication skills, and the ability to work under pressure. Offering great benefits and a hybrid working model, this position is ideal for a detail-oriented individual passionate about client service.

Benefits

Great benefits

Hybrid working policy

Free parking

Qualifications

• Previous customer services experience within an office environment.
• Outstanding verbal and written communication skills.
• Ability to understand and cater to clients' needs.
• Flexibility and adaptability in tasks.
• Capability to work under pressure and meet tight deadlines.

Responsibilities

• Handle client communication through various channels.
• Ensure adherence to company policies and procedures.
• Record all interactions in the company's database.
• Collaborate with teams to deliver excellent service.
• Provide administrative support to the department.
• Conduct satisfaction calls to customers.
• Respond to all customer correspondence.
• Update weekly management reports.
• Attend team meetings when required.

Skills

Customer service experience

Outstanding communication skills

Adaptability

Ability to work under pressure

Job description

Overview

Are you an experienced Customer Services Coordinator who is looking to join a growing company for a 1 year FTC? Our client is seeking a candidate who is passionate about delivering a fantastic service to clients and coordinating administration within the business.

Responsibilities

• Make sure contact with clients via emails, calls, social media etc are handled correctly
• Work towards company policy and procedures
• Record all calls and comments onto the companies database
• Work with the wider teams to make sure a fantastic service is delivered and all clients get what they need
• Provide administrative support for the department
• Carry out satisfaction calls to customers
• Handle and respond to all customer correspondence
• Update weekly reports for managers
• Attend meetings with the team when required

Qualifications

• Have previous customer services experience within an office environment
• Maintain outstanding communication skills both written and verbal
• Work with confidence and be understanding to clients needs
• Be flexible and adaptable
• Work well under pressure and towards tight deadlines

Benefits

In return our client offers great benefits, a hybrid working policy and free parking