Customer Services Assistant

Compass Group; Loughborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading food service and support services company in Loughborough seeks a Customer Services Assistant to join their dynamic team. The role involves food preparation, meal delivery, and maintaining hygiene standards. Ideal candidates will have a positive attitude, commitment to customer care, and the ability to thrive under pressure. Previous catering experience is a plus. This position offers 37.5 hours per week with a competitive wage of £12.55 per hour.

Qualifications

• Ability to undertake manual cleaning duties.
• Able to speak and understand English.
• Previous experience in a catering role is a bonus.

Responsibilities

• Prepare, produce, and serve food to standard.
• Deliver meals to patients.
• Maintain a clean and hygienic working environment.
• Handle transactions and operate the cash register.

Skills

Positive attitude

Customer care

Team player

Time management

Enthusiasm

Job description

Overview

Customer Services Assistant - NRC Loughborough

• 37.5 hours per week
• £12.55 per hour
• Working 7 on 3 off, working 7 on 4 off, working 7 on 3 off - 3 week rota
• Early shift - 6am to 2.30pm
• Late shift - 11.30am to 8pm

As a Customer Services Assistant, you'll be part of a dynamic, fast-paced team, contributing to a positive and friendly work environment. The role offers numerous opportunities for growth within a company that values individuality and invests in its employees. Your hard work will be recognised and rewarded, making it an excellent chance to advance in a supportive setting.

Key responsibilities

• To prepare, produce and serve food to the brand standard.
• Delivery of refreshments & meals to ward based patients.
• Replenish the retail outlet & respond to the assistance call.
• To ensure all displays, counters and seating areas comply with company and statutory health and hygiene requirements, including but not limited to Food Information Regulations and Reference Intake labelling
• To ensure you are aware of and always comply with all client & company health & safety procedures and food handling standards e.g. COSHH, uniforms & PPE, Manual handling, Fire procedures and Quality Control
• To ensure that any health & safety hazards, issues, near misses & accidents are reported to your supervisor/manager at the earliest opportunity
• To maintain a clean, safe & hygienic working environment at all times.
• Handling transactions with ease and operating the cash register efficiently
• Follow all reasonable requests from supervisors, including working in different areas as needed
• To work official and unofficial functions as detailed by your supervisor/manager

Our ideal Customer Services Assistant will

• Bring a positive, can-do attitude to everything you do
• Committed to high levels of customer care
• Able to undertake a range of manual cleaning duties
• Able to speak & understand English
• Excel as a supportive and collaborative team player
• Embrace the excitement of thriving under pressure
• Demonstrate impeccable time management and reliability
• Prioritise safety in every task you undertake
• Previous experience in a similar catering role is a bonus, but your enthusiasm is what truly matters

About Compass Group UK&I

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!