Customer Services and Sales Representative

Hilti Group; Manchester; On-site; GBP 27,000; Full time

Job summary

A leading construction innovation company in Manchester is seeking a Customer Service Representative to join their Inbound Customer Service department. This role involves efficiently processing customer calls, offering solutions, and building strong relationships. The ideal candidate will bring excellent customer service skills, a professional telephone manner, and adaptability to new IT systems. The position includes comprehensive training, a competitive salary of £27,000 plus bonuses, and extensive employee benefits to ensure job satisfaction and personal well-being.

Benefits

33 days holiday plus additional leave options

Private healthcare

6% pension contribution

Qualifications

• Proven experience within a face-to-face or call-center environment.
• Ability to communicate effectively at all levels.

Responsibilities

• Process all inbound and outbound calls efficiently and professionally.
• Build orders and range sell using suggestive selling.
• Support field-based personnel by identifying sales opportunities.

Skills

Excellent customer service skills

Excellent telephone manner

MS Office proficiency

Ability to learn technical product knowledge

Job description

What's the role?

We’re looking for our next intake in to our highly-performing Inbound Customer Service department, which consists of 75 members.

In our Customer Service team we deliver exceptional customer service to our customers; resolving inbound customer queries, offering solutions and building great customer relationships. Whether you're an experienced Customer Service professional or a graduate looking to launch your professional career, we look forward to receiving your application.

The role involves working a varied shift pattern between the hours of 8am to 5.30pm, Monday to Friday.

PLEASE NOTE WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE.

From 18th December, our recruitment activity will slow as we enter our Christmas shutdown period. During this time, you may experience delays, and new applications submitted throughout this period will be reviewed after 5th January.

What You'll do

In the role of Customer Service Representative, you’ll be tasked with processing all calls (inbound and outbound) from internal and external customers, in an efficient and professional manner. You will build orders and range sell, using a suggestive selling approach to solve customer problems and meet their needs, and you’ll need to deal with complaints in a timely and effective manner.

In the role you will also support field-based personnel by identifying sales opportunities and generating sales leads for the sales team. You’ll need to be detailed-oriented, ensuring data is always accurate and up to date on the internal system.

For every new joiners, there will be a 12‑month onboarding plan which consists of :

• 4 weeks classroom training
• 4 weeks induction / intensive support
• Hands on training, call rides, and side by side coaching.

What You’ll Bring

• Excellent customer service skills, gained within a face to face or call‑centre environment
• Excellent telephone manner and ability to communicate at all levels
• MS Office and Internet proficiency with the ability to adapt easily to new IT systems
• Ability to learn technical product knowledge

What's In It for You

We really value our people and we've worked hard to develop a reward package that reflects this. Some of our benefits include :

Salary of £27,000pa + Bonus

• Extensive onboarding and training process and companywide events in Manchester.
• 33 days holiday (inc. Bank Holidays) plus paid days off for great moments in life - your birthday, moving home, getting married and moments where you may need more support – fertility treatment, neonatal birth, home emergency day.
• You also have the opportunity to buy additional leave days each year.
• Private healthcare, life insurance and wellbeing support.
• 6% pension contribution.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.