Customer Services Advisor - Zero Hour Contract

Shoe Zone; East Midlands; On-site; GBP 24,000; Part time

Job summary

A leading footwear retailer based in Leicester is looking for a Customer Services Advisor to join their team. The ideal candidate will have excellent communication skills and experience in customer service or retail. Responsibilities include handling customer enquiries via phone, email, and social media, ensuring positive outcomes for all queries. This role offers a zero-hour contract with flexibility required for weekdays and weekends, and comes with great benefits including a profit-share scheme and development opportunities.

Benefits

Profit Share Scheme

Free on-site parking

Free on-site gym

25% Discount on products

Opportunities for Progression and Development

Workplace pension

Access to Retail Trust services

Qualifications

• Friendly, enthusiastic, and committed to delivering exceptional customer service.
• Excellent verbal and written communication skills with a positive telephone manner.
• Previous customer service and/or retail experience is desirable.

Responsibilities

• Handle day-to-day customer enquiries through various channels.
• Resolve email and live chat enquiries.
• Answer customer telephone calls.
• Respond to customer queries on social media.
• Liaise with couriers to resolve delivery enquiries.

Skills

Verbal communication

Written communication

Microsoft Office

Education

GCSE Level 4/Grade C in Maths and English

Job description

shoezone has an opportunity for a Customer Services Advisor to join our team based in Leicester. You will join us on a zero hour contract.

In return you will receive a competitive salary, Full Time Equivalent of £23,923.96. You will also receive career development opportunities and great benefits.

Flexibility is required to support the Customer Services team on weekdays and weekends.

Us

We are a town centre, retail park and digital footwear retailer, offering low price and high-quality footwear for the whole family, with free next day delivery on all orders, seven days a week. We operate from 270 stores and have approximately 2,200 employees across the UK.

Our store portfolio consists of 72 town centre stores, which stock the core shoezone product range and 155 hybrid town centre stores and 45 larger retail park stores which also stock additional brands such as Skechers, Hush Puppies and Kickers.

shoezone.com, which stocks online exclusive footwear, combined with our store network and marketplaces, ensures a full multi‑channel offering for great customer service.

During an average year we sell 14.5 million pairs of shoes per annum at an average retail price of £13.

You

A fantastic opportunity has arisen for a Customer Service Advisor who is friendly, enthusiastic and committed to delivering exceptional customer service. You will have excellent verbal and written communication skills and a cheerful and confident manner. Your telephone manner will be positive, professional and calm. Ideally you’ll have a GCSE Level 4/Grade C or above in Maths and English and you will need to know your way around Microsoft Office. Previous Customer Service and/or retail experience is desirable.

The Job

Working within our fast paced and hardworking Customer Services Team you will handle all day to day enquiries from our customers web and stores to ensure the best possible outcomes and see each query through to its conclusion.

Responsibilities

• Resolving email and live chat enquiries
• Answering customer telephone calls
• Responding with customer queries on social media
• Liaising with couriers to resolve delivery enquiries

Benefits

• Profit Share Scheme
• Free on-site parking at city centre Head Office
• Free on-site gym
• 25% Discount on all our product range
• Opportunities for Progression and Development
• Workplace pension including life cover
• Access to services of the Retail Trust for emotional support, grants, legal and financial advice