Customer Services Advisor - Spanish - Remote Role

Young Living Europe Ltd; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading essential oils company based in the UK is seeking a Bilingual Customer Service Representative to provide outstanding support to both Spanish and English-speaking customers. This role involves responding to inquiries through various channels and ensuring a professional service. Candidates should possess excellent communication skills, problem-solving abilities, and be adaptable to a dynamic environment. Benefits include a competitive salary, employee pension contributions, and flexible working options.

Benefits

Competitive salary

Employer pension scheme contribution 8%

Gym reimbursement

25 days leave (plus public holidays)

25 days leave plus public holidays

Qualifications

• Fluent in English and Spanish (additional languages advantageous).
• Ability to work with minimal supervision and under pressure.
• Proactive problem solver with a positive attitude.

Responsibilities

• Provide excellent service to customers via phone, chat or in person.
• Ensure customer service standards are met or exceeded.
• Identify and solve problems with customer accounts/ orders.

Skills

Excellent communication skills (verbal and written)

Customer Care Orientated

Problem-solving and critical thinking

Digital literacy

Adaptability and flexibility

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

About company :

Young Living is a market leader in the product and sale of Essential Oils.

As pioneers of the modern essential oils’ movement for more than 25 years, we have established and maintained the standard every step of the way. From our sustainable farming and sourcing practices to our cutting-edge research and testing, we consistently deliver the purest essential oils and oil-infused products.

Job description

The focus of the role will be working with European customers, primarily those based in the Spanish speaking markets, providing excellent customer service via phone, chat, email and face-to-face contact and ensuring inquiries are dealt with in a prompt and professional manner. This role will also cover the English-speaking markets.

Key Responsibilities :

• Communicate with all customers (Spanish and English) by phone, ‘Chat’ or in person and provide excellent and accurate service to their requests.
• Make sure standards are met or exceeded for customer service levels.
• Show a high level of professionalism with excellent verbal and written skills.
• Identify problems with customer accounts and / or orders and solve them accordingly.
• Keep constant communication with your supervisor by reporting issues on behalf of the Leaders.
• Travel to assigned region to attend conventions, training sessions and meetings, on an as needed basis and as directed by management.
• Other tasks as assigned by the Customer Service Team Leader

Competencies :

• Excellent communication skills (verbal and written)
• Team Player
• Customer Care Orientated
• Adaptability and flexibility
• Interpersonal skills
• Cultural awareness and diversity sensitivity
• Problem-solving and critical thinking
• Strategic thinking and planning
• Digital literacy
• Customer Relationship Management
• Client Service Excellence
• Proactive
• Ability to Work Under Pressure

Knowledge, Skills, and Abilities :

• Excellent fluent communication skills for English and Spanish language - written and verbal (multiple European languages would be a definite advantage)
• Ability to use initiative and work with minimal supervision
• Work well under pressure and to tight deadlines
• Proactive solution seeker with a positive “can do” attitude
• Ability to use IT systems such as Microsoft Word, Excel and PowerPoint

Employee Benefits :

• Competitive salary
• Employer pension scheme contribution 8%
• Excellent employee company benefits, including staff shop, gym reimbursement, etc.
• Work from Home
• 25 days leave (plus public holidays)