Customer Services Advisor - Contact Centre

Wiltshire College & University Centre; Sunderland; On-site; GBP 10,000 - 40,000; Part time

Job summary

A renowned educational institution in Sunderland is seeking a Customer Service Advisor – Contact Centre to join their team. The role involves providing exceptional service as the first point of contact for students and families, handling inquiries via multiple channels, and supporting applications and enrollments. The ideal candidate should possess strong communication skills and a positive, customer-focused attitude. This part-time position offers competitive benefits, including generous leave and pension options.

Benefits

Competitive salary

30 days annual leave plus bank holidays

Automatic enrolment into the Local Government Pension Scheme

Access to Employee Assistance Programme (EAP)

Discounts with a variety of retailers

Free onsite car parking

Qualifications

• Strong communication skills essential.
• Ability to multitask in a fast-paced environment required.
• Must have a customer-focused attitude.

Responsibilities

• Provide exceptional service to students and families.
• Handle course information and general inquiries via multiple channels.
• Support applications and assistance with student enrolments.

Skills

Strong communication skills

Positive, customer-focused attitude

Ability to multitask in a fast-paced environment

Team player with attention to detail

Education

Literacy and Numeracy Level 2 qualification (GCSE A-C / 9-4)

Job description

Overview

Wiltshire College & University Centre have a great opportunity for a Customer Service Advisor – Contact Centre to join our team.

Job Type: Permanent, Part Time 24.5 hours per week – to be worked over 5 days per week, 52 weeks per year

Working pattern: Monday – Thursday 12.00–17.00 and Friday 12.00–16.30

Closing Date: 19 November 2025

About Us

Wiltshire College & University Centre plays a vital role in Wiltshire’s economy, inspiring people to develop the skills they need to achieve. Our four campuses are learning hubs in their communities, and we aspire to be an outstanding, financially robust and commercially agile provider, achieving our clear social mission on behalf of learners and employers across Wiltshire and beyond. Our turnover is around £42 million per annum, we employ some 650 staff, and support around 11,500 students.

Responsibilities

• Provide an exceptional service to students, families, and the wider community as the first point of contact.
• Handle course information, enrolments, and general inquiries via multiple channels.
• Answer calls, provide information, and manage messages.
• Support applications and assist with student enrolments.
• Offer high-quality service via phone, email, and web chat.
• Provide impartial guidance on courses, fees, finance, and entry criteria.

The You

The ideal candidate will have:

• Strong communication skills
• Positive, customer-focused attitude
• Ability to multitask in a fast-paced environment
• Ability to be a team player with attention to detail

Essential Qualifications

• Hold a Literacy and Numeracy Level 2 qualification (GCSE A-C / 9-4) or equivalent

Benefits

• Competitive salary
• 30 days annual leave for Professional Service Staff plus bank holidays and additional closure days over the Christmas period
• Automatic enrolment into the Local Government Pension Scheme
• Access to our Employee Assistance Programme (EAP)
• Discounts with a wide variety of retailers
• Free onsite car parking

Application Process

Wiltshire College & University Centre follows Safer Recruitment Guidance outlined by the Department for Education in Keeping Children Safe in Education. This involves conducting enhanced DBS checks, including checks against the children’s barred list, and other employment verifications, including an online presence review for shortlisted candidates.

We embrace diversity, recognise the valuable perspectives, ideas, knowledge, and cultures individuals from different backgrounds bring. Committed to safeguarding, we expect all staff and volunteers to share this commitment.

As a Disability Confident Employer, we pledge to interview all disabled applicants who meet the essential criteria for a job vacancy and assess them based on their abilities.

To submit your application for this exciting Customer Service Advisor – Contact Centre opportunity, please click ‘Apply’ now.

Please note: Your Application Form will be shortlisted against how your skills, qualifications and experience match the Essential and Desirable points on the Person Specification for this role, located at the bottom of this page as a downloadable document.

Closing date: 19 November

Shortlist date: 20 November

Interview date: TBC