Customer Services Administrator

linkup; Shrewsbury; On-site; GBP 22,000 - 30,000; Full time

Job summary

A UK-based service provider is urgently seeking a Customer Services Advisor to join their busy Contact Centre team temporarily. This critical role involves providing first-class customer service, handling queries related to rent and repairs, and maintaining accurate records in CRM systems. The ideal candidate will have prior customer service experience, excellent communication skills, and the ability to manage multiple tasks under pressure. Immediate availability is essential for this position.

Qualifications

• Previous experience in customer service is required.
• You must have excellent communication and interpersonal skills.
• Ability to manage multiple tasks and work under pressure is essential.

Responsibilities

• Act as the first point of contact for customers via phone, email, and digital channels.
• Provide advice on queries including rent, repairs, and tenancy management.
• Log and track enquiries using CRM systems.

Skills

Customer service experience

Excellent communication skills

Interpersonal skills

Strong IT skills

Ability to manage multiple tasks

Tools

Microsoft Office

CRM systems

Job description

Customer Services Advisor

We are urgently seeking a Customer Service Advisor to join a busy Contact Centre team on a temporary basis. This role is critical in providing first‑class customer service to residents and supporting essential housing services. You must be available to start immediately.

Responsibilities

• Act as the first point of contact for customers via phone, email, and digital channels.
• Provide advice on queries including rent, repairs, and tenancy management.
• Log and track enquiries using CRM systems, ensuring accurate records.
• Liaise with internal teams to resolve issues promptly.
• Handle complaints professionally and elevate where necessary.
• Support vulnerable customers by signposting to appropriate services.
• Maintain knowledge of relevant policies and procedures.

Qualifications

• Previous experience in customer service.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and work under pressure.
• Strong IT skills (Microsoft Office, CRM systems).
• Professional and empathetic approach to challenging conversations.
• Immediate availability to start work.

What you get in return

What you need to do now: If you're interested in this role, click 'apply now' to forward an up‑to‑date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.