Customer Service Team Leader

Forticrete; Kiveton Park; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading UK building products manufacturer is looking for a Customer Service Team Leader at their site in Kiveton Park. This full-time, permanent position offers hybrid working and involves managing the 3rd party haulier, resolving customer issues, and mentoring team members. Applicants should have a strong background in customer service with at least 3 years of experience. Competitive salary and benefits are provided, including a pension scheme and discounts on retail offerings.

Benefits

Competitive salary

Hybrid Working

Digicare+ Provided by Aviva

10% matched pension

Access to high street retail discounts

Personal development opportunities

Qualifications

• Proven working experience as a Team Leader in a Customer Service environment.
• Min 3 years customer service experience.
• Strong customer facing skills and ability to adapt.

Responsibilities

• Manage the 3rd Party haulier at a local level.
• Take ownership of customer issues and follow through to resolution.
• Mentor and develop team members.

Skills

Customer orientation

Strong communication skills

Ability to multi-task

Strategic thinking

Job description

WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions.

Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces for us all to live and work better. With eight core product categories, underpinned by expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain.

We are fully committed to a net zero future and continue to invest in expertise and product development to manufacture more efficiently and sustainably. We pride ourselves on leading for new, innovative and sustainable products and solutions, both for today and for a new era of building.

To support our progress, we are currently recruiting for a Customer Service Team Leader to come and join our team at our Anstone site in Anston, S26 6NQ

Specific responsibilities include:

• Manage the 3rd Party haulier at a local level
• Provide information on delivery scheduling to customers and internal customer service teams
• Take ownership of customer issues and follow through to resolution
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Mentor and develop team members and provide an environment where they can excel with support and empowerment
• Actively participate in the day-to-day Customer Service and Transport functions
• Plan and set team goals

Essential Qualifications & Experience:

• Proven working experience as a Team Leader in a strong Customer Service environment
• Experience in providing customer support
• Strong customer facing and communication skills
• Ability to think strategically and to lead
• Customer orientation and ability to adapt to different types of characters
• Ability to multi-task, prioritise and manage time effectively
• Min 3 years customer service experience
• Exposure to the construction industry desirable but not essential

More details:

• Full time, permanent role
• Hybrid Working
• Competitive salary
• Digicare+ Provided by Aviva
• 10% matched pension, administered by Legal and General
• 3x life insurance
• Share Save scheme eligibility
• Full access to Employee Assistance programme for self and family members
• Access to high street retail discounts platform - with access to discounts at Tesco, Asda, etc…
• Personal development and career progression opportunities

Our commitment to diversity and inclusion?

Excited about the role, but your past experience or qualifications don't perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification. Here at Ibstock Plc we are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across the Ibstock Group.

Ibstock Plc are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.