Customer Service Team Leader

Paddy Power Plc; Basildon; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading betting company in Basildon is seeking a Customer Service Team Leader to provide outstanding service in retail shops. You'll engage warmly with visitors, promote products, and ensure a friendly atmosphere. Ideal candidates are proactive, with excellent communication skills, and a passion for customer satisfaction. The role offers competitive pay, flexible hours, and a variety of benefits including performance bonuses and company support initiatives.

Benefits

Performance Bonus

Flexible work patterns

Pension Scheme

Employee Assistant Programme

Company Social Events

Qualifications

• Proactive and motivated individual with a passion for achieving results.
• Ability to engage warmly with customers and provide best-in-class service.

Responsibilities

• Ensure outstanding customer experience in retail shops.
• Host customers, promoting online and retail products.
• Assist customers in placing bets through various channels.

Skills

Customer service experience

Communication skills

Ability to meet goals

Proactive attitude

Job description

Customer Service Team Leader

Paddy Power

Starting Salary: £12.75 per hour

• Basildon, Essex
• £12.75 per hour
• Permanent
• Part-time
• 14 hours ago

Your Role in the Team? As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!

Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don\'t worry if you\'ve never worked in the betting industry before, we will provide full training… but it\'s your attitude that counts! Does this sound like you? If so, keep reading!

How you\'ll do it?

We want people who will exceed customer\'s expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.

Other duties

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to different situations while remaining customer-focused
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

What we offer?

• Competitive salary including pay increase after
• Performance Bonus & Promotional rewards
• Annual & Quarterly rewards
• Flexible work patterns
• Family Leave (Adoptive, Parental Leave & Wedding Leave)
• Company Sharesave Scheme (discount on Flutter Shares)
• Life Cover
• Company Pension Scheme
• Company Sick Pay
• Birthday Leave
• Employee Assistant Programme (including up to 6 free counselling sessions)
• Financial Wellbeing platform - NUDGE
• Company Social Events
• Groupon Discount Scheme
• Eyecare vouchers

Values

And the Values that guide us? Here they are: Customer First, Always | Change The Game | Win Together | Free To Be Me. We\'re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.

We\'re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don\'t have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we\'ll see how we can accommodate them.