Customer Service Team Lead (Printing & Packaging)

Trades Workforce Solutions; Bolton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading provider of print solutions is seeking an experienced Customer Service Team Leader to oversee a team focused on delivering outstanding customer service. The role involves managing the end-to-end order process and liaising between clients and internal teams. Candidates should have experience in customer service, preferably in the print industry. The company offers a competitive salary, opportunities for development, and a supportive team culture.

Benefits

Competitive salary and benefits package

Opportunity for development

Supportive team culture

Training and development tailored to your career goals

Qualifications

• Proven experience in customer service or account management, ideally in printing, packaging, or manufacturing.
• Previous leadership or supervisory experience.
• Strong organisational skills with the ability to manage multiple priorities under pressure.

Responsibilities

• Lead and motivate the customer service team to deliver exceptional service.
• Oversee the end-to-end order process from quotation to invoicing.
• Build and maintain strong relationships with key clients.
• Collaborate with production, planning, and sales teams.
• Monitor team performance and identify training needs.
• Handle customer complaints and resolve issues efficiently.
• Prepare reports on customer service metrics.

Skills

Customer service or account management

Leadership or supervisory experience

Excellent communication skills

Problem-solving skills

Organisational skills

Knowledge of MIS/order management systems

Competent in Microsoft Office

Job description

A leading provider of print solutions is seeking an experienced Customer Service Team Leader to oversee a team focused on delivering outstanding customer service. The role involves managing the end-to-end order process and liaising between clients and internal teams. Candidates should have experience in customer service, preferably in the print industry. The company offers a competitive salary, opportunities for development, and a supportive team culture.