Customer Service Team Lead - Hybrid, Autonomy, SQL & Jira

Rise Technical Recruitment Limited; Cardiff; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading technology recruitment firm is seeking a Customer Service Team Lead to enhance customer support processes and lead a growing team in Cardiff. This role involves managing support tickets, collaborating with departments, and implementing solutions efficiently. Candidates need solid experience in team leadership, strong SQL skills, and familiarity with Jira Service Management. The position offers a hybrid working model with excellent benefits, supporting a culture of flexibility and autonomy.

Benefits

Holiday

Pension

Healthcare

Remote Working

Flexible Working

Great working Culture

Autonomy

Qualifications

• Proven experience as a Customer Support Team Lead or similar.
• Hands-on experience handling customer service tickets.

Responsibilities

• Analyse, improve, and manage customer support procedures.
• Handle support tickets directly while guiding the team.
• Lead the support team by example and promote efficiency.

Skills

Strong technical knowledge of SQL

Experience with Jira Service Management

Team leadership

Problem-solving

Job description

A leading technology recruitment firm is seeking a Customer Service Team Lead to enhance customer support processes and lead a growing team in Cardiff. This role involves managing support tickets, collaborating with departments, and implementing solutions efficiently. Candidates need solid experience in team leadership, strong SQL skills, and familiarity with Jira Service Management. The position offers a hybrid working model with excellent benefits, supporting a culture of flexibility and autonomy.