Customer Service Support - Part Time

InPost Ltd.; Truro; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading logistics provider is seeking a Part Time Customer Service Support to join their Truro team. You will handle customer inquiries, manage depot operations, and support administrative tasks while ensuring high standards in service. Ideal candidates will possess strong communication and problem-solving skills in a fast-paced environment. This role offers a competitive salary of £12.21 per hour and various perks, including a pension scheme and life insurance.

Benefits

Competitive Pension Scheme

Life Insurance

Cycle2Work scheme

Employee Assistance Program

Qualifications

• Strong communication skills are essential for addressing customer inquiries.
• Ability to work under pressure in a fast-paced environment is required.
• Team collaboration is crucial for maintaining service quality.

Responsibilities

• Work closely with the team to understand customer and supplier requirements.
• Handle customer enquiries and input data.
• Perform general administration duties and support with ad hoc tasks.
• Investigate and resolve customer queries efficiently.

Skills

Good written and verbal communication skills

Able to work under pressure

Team player

Problem Solving

Excellent time-management skills

Ability to communicate effectively at all levels

Accuracy

Job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we’re looking for a Part Time Customer Service Support to join our Truro team! We’re leading the logistics revolution, powering deliveries across the UK for some of the nation’s biggest high‑street and online brands. Our depots are the backbone of our operation, ensuring seamless logistics and top‑notch service for our customers. Whether you’re handling parcels, coordinating routes, or managing depot operations, you will play a key role in maintaining our high standards and efficiency. As our network grows at lightning speed, so do the opportunities within it. This is your chance to be part of something big, where every day is fast‑paced, impactful, and full of possibilities.

📍 Location: Unit 4 Gloweth Industrial Estate, Oak Lane, Treliske, Truro, TR1 3LP

📅 Shift Pattern: 4 on 4 off

🕒 Hours: 15:00 – 19:00

💰 Salary: £12.21 per hour

What you’ll be doing

• Working closely with the other members of the Team in order to fully understand Customer and Suppliers requirements and expectations.
• Dealing with customer enquiries
• Data inputting
• General administration duties
• Support with any other “ad hoc” administrative tasks
• Investigate and conclude customer queries

What we need from you

• Good written and verbal communication skills
• Able to work under pressure.
• Team player
• Problem Solving
• Excellent time-management skills
• Ability to communicate effectively at all levels.
• Accuracy

Perks of the job!

• Build a secure future with a competitive Pension Scheme
• Peace of mind with Life Insurance
• Stay active with our Cycle2Work scheme
• Get the support you need with our Employee Assistance Program

The InPost process

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. Throughout our process, you will get the opportunity to meet a cross‑section of our friendly team members to get a sense of our culture, and a good understanding of the role, team and business. Your talent partner will guide you through each stage.

At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.