Customer Service Support

Sensata Technologies; Newtownabbey; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading industrial technology company in Newtownabbey seeks a Customer Service Support member. You will be responsible for ensuring customer satisfaction by providing support and problem resolution. Ideal candidates should have a relevant degree, strong organizational and communication skills, and experience in a customer service role. The position offers a competitive salary and benefits, aiming to create valuable relationships with customers and partners.

Benefits

Competitive salary

Training and development opportunities

Qualifications

• Relevant work experience or knowledge of the role.
• Experience in interfacing with customers in a fast-paced environment.
• Ability to work under pressure and handle multiple tasks.

Responsibilities

• Interact with customers to provide information and support.
• Act as the main point of contact for delivery and order status.
• Build partnerships with production and logistics to meet order requirements.

Skills

Team player

Strong organization skills

Customer service experience

Proficient in Microsoft Office

Strong communication skills

Education

Bachelor’s degree or equivalent experience

Job description

Sensata Technologies is a leading industrial technology company that develops sensors, sensor-based solutions, including controllers and software, and other mission-critical products to create valuable business insights for customers and end users.

You will be responsible for interacting with customers to provide information, support and problem resolution to inquiries and order status. You will serve as the customer’s main point of contact for delivery and order status. You will maintain proactive communication and acts on customer inquiries in an efficient and timely manner. You will build strong partnerships internally with production, planning, logistics and business functions to identify and drive alternatives to deliver the customer order requirements.

The ideal candidate for this role will be friendly, patient, and able to work well under pressure. Customer Service Support member provides assistance to the customer service teams by utilizing standard tools/processes to drive customer satisfaction.

Experience / Qualifications

• Relevant work experience or knowledge of the role

• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong organization, planning and time management skills to achieve results
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Experience in interfacing with customers, in a fast moving, high growth, and global company is preferred

Experience / Qualifications

• A university degree required (i.e. Bachelor’s degree) or equivalent relevant work experience.

• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands.
• Strong communication skills; oral, written and presentation.
• Strong organization, planning and time management skills to achieve results.
• Strong personal and professional ethical values and integrity.
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel.
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers.

To be considered for this role, candidates must demonstrate how they meet the following criteria:

Essential

• Previous experience gained in a customer service role.
• Proven track record of success of resolving customer issues.
• Experience of working in a target-driven, fast-paced environment.

We offer a competitive salary and benefits package. Sensata Technologies is committed to the provision of training, development, and promotion opportunities.

Please note that all successful candidates must undergo a medical examination which includes a drugs test.

Smarter Together

• Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing
• Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication
• As OneSensata, we are working together to make things work together

Privacy statements are available on the Sensata Careers site.

NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.