Customer Service Supervisor

Booker Group; Tees Valley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading food wholesale company in Tees Valley is seeking a Duty Manager to oversee a team of over 40 individuals. In this fast-paced role, you will ensure compliance with legal standards, engage with customers to resolve issues, and manage payroll records. The ideal candidate will have a passion for exceptional customer service, experience in team management, and practical retail trade knowledge. Join us and kick start your career in Food Wholesaling.

Qualifications

• Experience managing or supervising a team.
• Passion for providing exceptional customer service.
• Practical experience in the retail trade.

Responsibilities

• Manage a team of over 40 colleagues.
• Ensure compliance with legal standards and company procedures.
• Engage with customers to resolve issues and improve service.
• Control debt and recover overdue payments.
• Maintain accurate payroll records.

Skills

Exceptional customer service

Team management

Communication skills

Flexible and adaptable

Retail trade experience

Job description

This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store\\'s management team, assuming the role of Duty Manager at points throughout the week.

This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.

Ensuring that the team comply with legal standards and company procedures at all times.

Ensuring that your team are fully trained in cash handling to minimise losses

Controlling debt and recover overdue or failed payments from customers

Maintaining accurate and timely payroll records.

Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction

Liaising with other department Supervisors to monitor orders for delivery

Managing a team of customer focused individuals throughout reception and checkout area

To be successful in this role your skills and experience will include:

Passionate about providing exceptional customer service

Flexible, adaptable and enjoys working with, as well as managing a team

An excellent communicator and have some experience in supervising or managing a team.

Practical experience in the retail trade