Customer Service Supervisor

B&M Retail Limited; Northern Ireland; On-site; GBP 15,000 - 20,000; Part time

Job summary

A leading UK retailer is seeking a Customer Service Supervisor at Junction One International Outlet, Antrim. This part-time role requires experience in supervising a retail team, strong numerical skills, and a passion for exceptional customer service. The ideal candidate is enthusiastic and flexible, with a 'can do' attitude and the ability to thrive in a fast-paced environment.

Qualifications

• Experience supervising a small team in a fast-paced retail environment.
• Strong numerical and problem-solving skills are essential.
• A flexible approach and a 'can do' attitude are required.
• The ability to think on your feet is necessary.

Responsibilities

• Deliver exceptional customer service.
• Ensure colleagues demonstrate appropriate behaviors.
• Provide colleagues with skill and knowledge.
• Be visible and approachable.

Skills

Customer service passion

Team supervision

Numerical skills

Problem-solving skills

Job description

Overview

We are currently recruiting for a Customer Service Supervisor to join our team at Junction One International Outlet, Antrim. This is a permanent, part time role, and will require the flexibility to work shifts in the daytime, evenings and at weekends.

Responsibilities

• Be passionate about delivering exceptional customer service
• Ensure colleagues demonstrate the appropriate behaviours in the checkout area
• Provide colleagues with the appropriate skills and knowledge
• Be highly visible and approachable to customers and colleagues
• Operate and deliver processes that ensure the store meets all legal requirements
• Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
• Protect and safeguard the Company assets

Ideal candidates

Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!

Essential qualifications

• Experience supervising/managing a small team, in a fast paced retail environment
• Strong numerical and problem solving skills
• A flexible approach and a ‘can do’ attitude
• The ability to think on your feet

B&M Retail are one of the UK’s fastest growing retailers and with our ongoing expansion plans there really hasn’t been a better time to join us. We have a variety of exciting retail careers available & we offer fantastic on the job training. If you are looking to fast track your career the opportunities are endless!

If you would like to join a great team in a fast paced, growing business, apply online today!

B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.