Customer Service Supervisor

B&M Retail Limited; Newry; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Newry is seeking a part-time Customer Service Supervisor to support the cash office and checkout area. The ideal candidate will have experience in a fast-paced retail environment, a passion for exceptional customer service, and strong numerical skills. This is a permanent position requiring 16 hours of work a week across various shifts. Great training and career opportunities are offered.

Qualifications

• Experience supervising/managing a small team in a fast-paced retail environment.
• Strong numerical and problem solving skills.
• Flexible approach and a 'can do' attitude.

Responsibilities

• Support the Customer Service Manager in running the cash office and checkout area.
• Ensure the team delivers the best service for customers.
• Operate processes that ensure the store meets legal requirements.

Skills

Customer service

Team management

Numerical skills

Problem solving

Job description

Overview

We are currently recruiting for a Customer Service Supervisor to join our team at the Damolly Retail Park, Newry. This is a permanent, part time role, working 16 hours a week and will require the flexibility to work shifts in the daytime, evenings and at weekends.

Responsibilities

• Support the Customer Service Manager in running the cash office and the checkout area to ensure the team delivers the best service for our customers
• Be passionate about delivering exceptional customer service
• Ensure colleagues demonstrate the appropriate behaviours in the checkout area
• Provide colleagues with the appropriate skills and knowledge
• Be highly visible and approachable to customers and colleagues
• Operate and deliver processes that ensure the store meets all legal requirements
• Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
• Protect and safeguard the Company assets

Ideal candidate

Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!

Requirements

• Experience supervising/managing a small team in a fast-paced retail environment
• Strong numerical and problem solving skills
• A flexible approach and a ‘can do’ attitude
• The ability to think on your feet

B&M Retail are one of the UK’s fastest growing retailers and with our ongoing expansion plans there really hasn’t been a better time to join us. We have a variety of exciting retail careers available and we offer fantastic on the job training. If you are looking to fast track your career the opportunities are endless!

If you would like to join a great team in a fast paced, growing business, apply online today!

B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.