Customer Service Supervisor

Randstad Technologies Recruitment; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A consultancy firm is looking for a Customer Service Supervisor for a 6-month contract in Newcastle. The successful candidate will support a team of 10, driving operational excellence and providing exceptional customer support. Responsibilities include resolving queries, coaching team members, and monitoring KPIs. Ideal candidates will have experience in high-volume contact centers, particularly within FCA-regulated environments. This role offers competitive pay and a collaborative office environment.

Benefits

Competitive pay: £18.00 per hour

Potential permanent placement

Qualifications

• Experience in FCA-regulated environments is preferred.
• Ability to handle fast-paced, dynamic work conditions.
• Self-motivated with a focus on customer service excellence.

Responsibilities

• Support the team with complex queries and escalations.
• Lead and motivate a team of 10, fostering performance.
• Monitor KPIs and provide coaching for skill enhancement.

Skills

Background in high-volume contact centres

Strong problem-solving abilities

Proficiency in MS Office

Job description

Customer Service Supervisor

6 month contract with possible extension to permanent. Newcastle – Office based. 37.5 hours a week. £18.00 per hour.

A well‑established, pioneering consultancy firm is seeking experienced Customer Services Supervisors to join a high‑profile client in Newcastle. This role is focused on driving operational excellence and providing world‑class support to end‑users.

Responsibilities

• Act as a point of support on the floor, resolving complex queries and turning escalations into learning opportunities.
• Manage and motivate a team of 10, fostering a high‑performance culture through regular huddles and honest feedback.
• Drive results by monitoring KPIs and providing real‑time coaching to enhance colleague skills and conduct.

Qualifications & Key Skills

• Background in high‑volume contact centres, ideally within Financial Services or FCA‑regulated environments.
• Track record of succeeding in fast‑paced environments where priorities shift quickly.
• Strong problem‑solving abilities, keen eye for detail, and proficiency in MS Office/Administration.
• Prior experience working in FCA regulated or banking environment.
• Reliable, self‑motivated approach with a genuine passion for customer excellence.

Benefits

• Competitive pay: £18.00 per hour.
• Full‑time contract (37.5 hours per week) with potential permanent placement.
• Office based in Newcastle.

Application

If you are a motivated and proactive leader with a passion for service excellence, this is the perfect opportunity for you. Interested? Please send your CV to the recruiter (URL removed).

Randstad Technologies is acting as an Employment Business in relation to this vacancy.