Customer Service Supervisor

Stafforce Recruitment; Baildon; On-site; GBP 32,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Supervisor in Shipley to oversee the customer service team and ensure high performance and satisfaction. The ideal candidate will have supervisory experience and strong leadership skills. This full-time position offers a competitive salary and structured hours.

Benefits

Competitive salary

Free parking

Career development opportunities

Qualifications

• Proven experience in a customer service supervisory or team leader role.
• Strong leadership and communication skills.
• Ability to motivate and develop a team.

Responsibilities

• Supervise and support the customer service team.
• Handle escalated queries and provide effective resolutions.
• Monitor service levels and ensure targets are met.

Skills

Customer service experience

Leadership skills

Communication skills

Problem-solving skills

Organizational skills

Job description

Overview

Customer Service Supervisor
Location: Shipley
Salary: £32,000 - £35,000 per annum
Hours: Mon-Thu 8:30-17:00, Fri 8:30-16:00, plus 1 Saturday per month (9:00-13:00)
Job Type: Full-time, Temp-Perm

Our client, based in Shipley, is seeking a Customer Service Supervisor to lead and support their customer service team. This is an exciting opportunity for an experienced professional to take ownership of customer service operations and drive service excellence.

Key Responsibilities

• Supervise and support the customer service team, ensuring high standards of performance and customer satisfaction
• Handle escalated queries and provide effective resolutions in a timely manner
• Monitor service levels, ensuring targets and KPIs are consistently achieved
• Coach and develop team members to enhance skills and knowledge
• Collaborate with other departments to improve service delivery and efficiency
• Maintain accurate records and reports on customer interactions and team performance
• Uphold company policies and procedures, ensuring compliance at all times

Requirements

• Proven experience in a customer service supervisory or team leader role
• Strong leadership and communication skills
• Ability to motivate and develop a team
• Excellent problem-solving skills and attention to detail
• Confident in handling escalations and managing customer expectations
• Organised and proactive, with the ability to work under pressure

Benefits

• Competitive salary £30,000 - £35,000 per annum
• Structured working hours (early Friday finish + only one Saturday per month)
• Free parking
• Supportive working environment with career development opportunities

If you are a dedicated and people-focused professional looking to progress your career in customer service management, we would love to hear from you.

Reference R02

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we\'re happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies