Customer Service Specialist — Tech Solutions

Focus Group; Shoreham-by-Sea; On-site; GBP 25,000; Full time

Job summary

A leading tech provider in Shoreham-by-Sea is seeking a Customer Service Executive to deliver exceptional support. The successful candidate will manage customer inquiries and contribute to maintaining service quality. Ideal for organized individuals with strong communication skills, this role offers competitive salary and generous holidays. Join us to make a real impact in a vibrant team atmosphere.

Benefits

Generous holidays

Paid volunteering days

Referral rewards

Regular social events

Qualifications

• Proven track record of delivering high customer care.
• High standard of phone and written communication skills.
• Ability to work independently and within a team.

Responsibilities

• Manage incoming calls and emails from customers.
• Investigate and resolve customer queries.
• Track interactions with customers on the CRM system.

Skills

Customer care

Phone communication

Problem-solving

Multi-tasking

Organizational skills

CRM software competence

Tools

CRM packages

Job description

A leading tech provider in Shoreham-by-Sea is seeking a Customer Service Executive to deliver exceptional support. The successful candidate will manage customer inquiries and contribute to maintaining service quality. Ideal for organized individuals with strong communication skills, this role offers competitive salary and generous holidays. Join us to make a real impact in a vibrant team atmosphere.