Customer Service Specialist - Monzo Bank

Teleperformance Ltd; Glasgow; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A reputable customer service provider is seeking a Customer Service Specialist for the Banking & Financial Services sector in Glasgow. This hybrid role requires at least one year of relevant experience and offers a full-time schedule with extensive customer interaction through various channels. Candidates should possess excellent communication skills and a strong attention to detail. Training will be provided, with a commitment to process excellence and collaboration expected.

Qualifications

• 1 year experience in Banking and Financial Services.
• Proficient in delivering excellent customer service.
• Ability to work in a hybrid model.

Responsibilities

• Provide exceptional service across various channels.
• Resolve customer queries using problem-solving skills.
• Ensure compliance with regulatory requirements.

Skills

Professional telephone manner

Excellent verbal communication

Empathy and patience

Attention to detail

Problem-solving skills

Target-driven

Job description

Overview

Customer Service Specialist – Banking & Financial Services (Hybrid Glasgow)

Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry

Start Dates: 27th Oct 2025, 24 Nov 2025

• Salary: £13.35 per hour
• Location: Hybrid - Glasgow, Cuprum Building, Argyle Street. 2 days in the office, 3 days work from home after training and Grad Bay
• Shifts: Full Time 40 hrs over 8.00 am - 8.00 pm, 5 days over Monday - Sunday. Full flexibility required to work any shifts within these hours.
• Training: 3 weeks then 3 weeks Grad Bay - THIS SIX WEEK PERIOD IS FULL TIME IN THE OFFICE
• Contract: Permanent
• Background Checking:

• Right to Work in the UK
• Criminal Record Check
• Credit Check
• Any other associated checks

Please note we do not allow any time off/holiday requests within the first 6 weeks of your start date

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
• Collaboration- You enjoy working with others and you like working as a team player.
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.
• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

Skills needed to be a Customer Service Representative

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with outgoing nature
• Excellent verbal communication skills
• A good listener who can convey empathy, patience and understanding
• Confident and proactive to deal with difficult situations and conversations
• High levels of accuracy and attention to detail
• Be driven to work towards achievable targets

Financial Sector - Key Responsibilities

• Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
• Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
• Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
• Have excellent attention to detail
• Be knowledgeable of our client’s process and products and how best to support the customer

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.