Customer Service Specialist

Adecco; Worcester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global leader in recruitment is seeking a Customer Service Specialist in Worcester, UK. In this role, you'll manage orders, ensure outstanding support, and enhance customer relations. Ideal candidates will have experience in customer service, preferably in manufacturing, along with strong communication skills and proficiency in SAP and Salesforce. This position offers a dynamic and collaborative work environment encouraging professional development.

Benefits

Permanent role

Collaborative team environment

Professional development opportunities

Qualifications

• Experience in a customer service role, preferably in manufacturing.
• Proficiency in SAP and Salesforce is a plus.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage orders from placement to delivery.
• Communicate with customers and internal teams.
• Resolve issues quickly and efficiently.
• Drive continuous improvement in customer service.
• Prepare performance reviews with customers.
• Address customer complaints promptly.

Skills

Experience in a customer service role

Proficiency in SAP

Proficiency in Salesforce

Strong Excel skills

Excellent interpersonal skills

Customer-focused attitude

Job description

Join a global leader and make a real impact!

We’re looking for a Customer Service Specialist who is passionate about delivering exceptional service and building strong relationships. In this role you will be the key link between our client’s customers and the business, ensuring smooth order management and outstanding support.

What’s in it for you?

• Permanent role with a leading global company
• Collaborative, supportive team environment
• Dynamic, fast‑paced environment that fosters growth and continuous learning
• Dedicated team that values contributions and encourages professional development

What you’ll do

• Manage orders from placement to delivery
• Communicate with customers and internal teams
• Resolve issues quickly and efficiently
• Drive continuous improvement in customer service
• Prepare and lead regular performance reviews with customers to enhance service delivery
• Acknowledge and address customer complaints promptly, ensuring effective feedback loops
• Collab with internal functions to manage finished goods levels and aged inventory

What we’re looking for

• Experience in a customer service role, preferably within the manufacturing sector
• Technical skills: Proficiency in SAP and Salesforce is a plus, along with strong Excel
• Excellent interpersonal and communication skills
• Customer‑focused, results‑oriented, self‑motivated individual capable of building collaborative relationships

If you have the drive to excel in customer service and want to be part of a team that makes a difference, we want to hear from you!

How to apply: Send your CV and a brief cover letter outlining your relevant experience to Gemma at Adecco.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.