Customer Service Specialist

Kiss House Ltd; Reading; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading construction company in Reading is looking for a Customer Support Specialist to manage customer relations from initial contact to project delivery. The ideal candidate will possess over five years of relevant customer service experience, strong organizational skills, and exceptional communication abilities. The position offers a competitive salary starting at £30,000, private healthcare, and a supportive work environment.

Benefits

Private healthcare

Company pension

Cycle to work scheme

Private medical insurance

Private dental insurance

Additional leave

Qualifications

• 5+ years experience providing brilliant customer service.
• Experience in the construction industry, particularly residential.
• Excellent written and spoken communication skills.

Responsibilities

• Support customers from first contact through to on-boarding.
• Act as a liaison with the internal team and third-party suppliers.
• Ensure a brilliant customer experience.

Skills

Excellent customer service

Communication

Attention to detail

Organizational skills

Problem-solving

Tools

Microsoft Office

Monday.com

Job description

Overview

A varied customer facing role supporting our customers with their projects. You will take customers from first contact through to on-boarding, and will then support their project through the design, planning and delivery stages by acting as a liaison with the internal team, the customer, and third-party suppliers.

What we’re looking for

We want to hear from ambitious, hardworking candidates who want to do great work to ensure our customers have a brilliant experience and our internal team is supported. You must have a track record of providing excellent customer service. You will be a great communicator with brilliant attention to detail and exceptional computer skills. You will be a problem solver (not finder), with exquisite organisational skills. You will be up for doing things differently when that is better, and keen to learn and improve as part of a company culture where everyone feels the same way. Strengths required for the role

• Ambitious
• Analytical
• Methodical
• Adaptable
• Principled
• Supportive
• Caring

Experience & Qualifications

Experience 5+ years experience providing brilliant customer service and a demonstrable record of accomplishment in a similar role. Experience in our industry and of residential housebuilding, including planning and delivery of projects would be highly advantageous (training can / will be provided).

Knowledge

• Excellent computer literacy with experience in Microsoft Office, Monday.com etc
• Aptitude for rapidly learning new things
• Excellent Maths and English - written and spoken communication
• Experience in the construction industry, particularly residential and the planning process

Benefits

• Good remuneration with benefits including private healthcare
• Full-time hours
• Additional leave
• Company pension
• Cycle to work scheme
• Private dental insurance
• Private medical insurance

Schedule

• Monday to Friday

Salary

Starting at £30,000 per year