Customer Service Specialist

Adecco; Ledbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading staffing agency is seeking a Customer Service Specialist in Ledbury, UK, to manage customer orders and ensure satisfaction. In this role, you will drive improvements in service delivery, address customer issues, and collaborate with team members. The ideal candidate will have relevant experience in customer service, particularly in manufacturing, and be proficient in SAP. This position offers a permanent role with a supportive team and dynamic environment, fostering professional growth.

Benefits

Permanent role with a leading global company

Collaborative, supportive team environment

Dynamic environment fostering growth

Qualifications

• Experience in a customer service role, preferably within the manufacturing sector.
• Proficiency in SAP and related technical skills.

Responsibilities

• Manage orders from placement all the way through to delivery.
• Communicate with customers and internal teams.
• Resolve issues quickly and efficiently.
• Drive continuous improvement in customer service.
• Prepare and lead regular performance reviews with customers.
• Acknowledge and address customer complaints promptly.
• Collaborate to manage inventory levels.

Skills

Customer Service Experience

Problem-Solving Skills

Communication Skills

Team Collaboration

Tools

SAP

Job description

Overview

Join a global leader and make a real impact! We're looking for a Customer Service Specialist who's passionate about delivering exceptional service and building strong relationships. In this role, you'll be the key link between our client's customers and the business, ensuring smooth order management and outstanding support.

Benefits

• Permanent role with a leading global company
• Collaborative, supportive team environment.
• Dynamic Environment: Work in a fast-paced, high-pressure setting that fosters growth and continuous learning.
• Supportive Team: Be part of a dedicated team that values your contributions and encourages professional development.

What You'll Do

• Manage orders from placement all the way through to delivery
• Communicate with customers and internal teams
• Resolve issues quickly and efficiently
• Drive continuous improvement in customer service
• Prepare and lead regular performance reviews with customers to enhance service delivery.
• Acknowledge and address customer complaints promptly, ensuring effective feedback loops.
• Inventory Management: Collaborate with various internal functions to manage customer finished goods levels and aged inventory.

What We're Looking For

• Experience in a customer service role, preferably within the manufacturing sector.
• Technical Skills: Proficiency in SAP and