Customer Service & Scheduling Coordinator

Scania Nederland B.V.; Tees Valley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading vehicle manufacturer in the UK is looking for a Customer Service Advisor in Darlington. This role involves building relationships with customers, coordinating service and repairs, and ensuring excellent service delivery. Responsibilities include greeting customers, managing administrative tasks, and providing timely updates. The position offers a competitive salary starting from £26,500 along with various benefits including in-house training, increased holiday with service, and a competitive employer pension.

Benefits

In-house training provided to support career progression

25 days holiday + public holidays which increases with service

Competitive employer pension

Discounts on major retail outlets

4x basic salary life insurance

Eligibility for annual ‘Company Success Payment’

Qualifications

• Motivated individual with a passion for delivering first-class service.
• Strong organisational skills to manage customer interactions and administrative tasks.

Responsibilities

• Meet and greet all customers in a friendly manner.
• Manage day-to-day administrative tasks confidently and efficiently.
• Plan and schedule work while keeping customers informed.
• Process job cards and check account details.

Job description

A leading vehicle manufacturer in the UK is looking for a Customer Service Advisor in Darlington. This role involves building relationships with customers, coordinating service and repairs, and ensuring excellent service delivery. Responsibilities include greeting customers, managing administrative tasks, and providing timely updates. The position offers a competitive salary starting from £26,500 along with various benefits including in-house training, increased holiday with service, and a competitive employer pension.