Customer Service Representative/ Trainee Account Manager (M/F/D)

Fastenal Europe, Ltd.; Hengoed; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supply chain firm in Ystrad Mynach is seeking supply chain support staff. This role includes customer service and warehouse responsibilities, ideal for those looking to build a career with long-term prospects. Candidates should have experience in customer service or warehouse operations and a full UK driving licence is necessary. The position offers excellent salary, training opportunities, and career progression.

Benefits

Free parking

20 Days Holidays plus 8 Bank Holidays

Auto-enrolment pension

Monthly bonus after probation

International travel and training events

Qualifications

• Experience in customer service and/or warehouse roles.
• Full UK driving licence is required.
• Forklift licence is preferred but can be acquired on the job.

Responsibilities

• Handle incoming calls and emails for customer service.
• Manage warehouse operations including picking and packing.
• Evaluate customer needs and provide satisfying solutions.

Skills

Customer service

Warehouse operations

IT skills

Job description

Salary/Rate: £27,000 annum. Excellent in-house training and future prospects. Over 95% are promoted from within.

Location: Ystrad Mynach

This would be a great opportunity for those interested in pursuing a long-term career and willing to progress into managerial or senior sales role in the future.

We are looking for approachable, all-rounder supply chain support, who thrive under pressure and can deliver exceptional customer service whilst also working within a warehouse supporting role. A full UK driving licence would be required as you'd be driving with a company van.

Key responsibilities will include:

Customer Services: Handling incoming calls, answering emails, identifying and evaluating customers’ needs to deliver satisfaction, going the extra mile to engage customers, purchasing stock, general operations in the POS, communicating with colleagues, providing customers with updates. IT skills would be advantageous.

Warehouse: Picking, packing, receiving, cycle counts, managing shipping and processing goods in, general warehouse operations. A forklift licence would be a big plus but can be obtained on-the-job.

If you have warehouse and/or customer service experience and would like to build your career with a well-established company then this position may be the right fit for you.

Working week

• Monday to Thursday 8:00-5:00pm
• Friday 8:00 - 2:30pm

Package

• Excellent starting salary
• Free parking
• 20 Days Holidays plus 8 Bank Holiday
• Auto-enrolment pension
• Monthly bonus after your probation period
• Excellent long-term prospects and progression opportunities
• International travel and training events
• We are proud to be ranked #148 World’s Best Employer 2018 (Forbes) and #68 World’s Most Innovative Company 2016 (Forbes), and we partner with the world’s largest companies