Customer Service Representative- Pick Your Shift

Avis Budget Group; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading car rental company is seeking customer service representatives in Birmingham to assist customers during the rental and return process. Responsibilities include checking vehicles, entering data, and providing excellent service. The role offers flexible scheduling and requires a valid driver's license. Ideal candidates should possess basic computer skills and effective verbal communication skills.

Benefits

Employee discounts on car rentals

Flexible scheduling options

Qualifications

• Must be 18 years of age and legally authorized to work in the United States.
• Valid driver's license required.
• Flexibility to work all shifts necessary.

Responsibilities

• Assist customers across the rental and return process on airport lots.
• Check cars and enter information in a handheld device.
• Provide excellent customer service throughout the process.

Skills

Effective verbal communication skills

Basic computer skills

Customer service experience

Job description

Overview

$13.00/hour Monthly Commission Opportunity Shift Premium may Apply. We're hiring immediately! No experience necessary! Join Avis Budget Group's team and Pick Your Shift. We offer flexibility to choose shifts that fit your lifestyle from our app, so you can balance work and personal life while maximizing your earnings.

What You'll Do: In this outdoor combination role, you will assist customers in different parts of the rental or return process on our airport lots. This may include, depending on location, checking cars, entering information in a handheld device, processing rentals for loyalty customers, assisting customers at our exit gates, or checking in our cars at return, while providing excellent customer service. You will begin with a scheduled, paid onboarding session where you’ll meet the team and get introduced to Avis Budget Group. During onboarding you will complete role-specific online learning and in-person skill assessments, giving you the tools to be successful. After onboarding and training, you’ll start selecting shifts that work best for you.

Responsibilities

• Assist customers across the rental and return process on airport lots.
• Check cars and enter information in a handheld device.
• Process rentals for loyalty customers.
• Assist customers at exit gates or at vehicle check-in on return.
• Provide excellent customer service throughout the process.
• Participate in onboarding, complete role-specific online learning and in-person assessments.
• After onboarding, select shifts that fit your schedule.

Qualifications & Requirements

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage).
• On-the-job training.
• Flexible scheduling: set your own schedule from available shifts.
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars.
• Valid driver's license.
• Basic computer skills (typing, data entry).
• Effective verbal communication skills.
• Willingness to work outdoors.
• Flexibility to work all shifts.
• Must be able to type, sit, stand, walk or move throughout the rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles.
• Must be 18 years of age and legally authorized to work in the United States.
• This position requires regular on-site presence and cannot be performed remotely.
• 6 months of retail customer service experience in a fast-paced environment is a bonus.

About Avis Budget Group & Equal Opportunity

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. We are moving the future of transportation forward with our customer-focused solutions. Our culture is performance-driven, supporting each other with leadership, training, tools, and rewards. We are proud to make a positive difference in the lives of our colleagues, customers, and communities where we operate. Avis Budget Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. Location: Birmingham, Alabama, United States of America.