Customer Service Representative

Clockwork Organisation ltd; Wrexham; Hybrid; GBP 25,000; Full time

Job summary

A successful supply chain company in Wrexham is seeking a Customer Service Representative. Responsibilities include liaising with customers, processing orders, and managing enquiries. The role offers a hybrid working model and opportunities for professional development. Ideal candidates should have a background in customer service and experience with Microsoft 365. Competitive salary and friendly working environment included.

Benefits

Friendly working environment

Hybrid working model

Professional development

Free parking

Early finish on Fridays

Qualifications

• Strong customer service experience.
• Proficient in Microsoft Outlook, Excel, and Teams.

Responsibilities

• Liaising with UK & EU Customers / Franchisees.
• Processing customer quotes and orders via online platform or email.
• Dealing with customer enquiries related to orders and stock.
• Booking transport and coordinating with partners.

Skills

Customer service background

Experience with Microsoft 365

Tools

Sage X3

Job description

Overview

Customer Service Representative — £25,000 per annum • Permanent opportunity • Location: Wrexham

Working hours: 9am-5pm M-Th & 8am-4pm F (30-minute lunch break)

Additional benefits:

• Hybrid working model (2-3 days onsite)
• Friendly working environment
• Free parking
• Perks platform
• Early finish on a Friday
• Professional development

What you will love about this role

• Growing international company - be part of a large, expanding distribution network.
• Supportive, friendly teams - positive culture with approachable management.
• Work-life balance - hybrid working and early finish on a Friday.
• Stability & growth - employees often stay long term; chances to move up or develop new skills.
• Career opportunities and skill development - full training and the opportunity to progress within the company is available.

The Role

Customer Service Representative required to work for a successful supply chain and distribution company who has an excellent reputation for providing a fantastic working culture.

Customer Service Representative responsibilities:

• Liaising with UK & EU Customers / Franchisees
• Customer Quote & Order Processing via Soleil online platform or email
• Dealing with customer enquiries such as order and stock related issues
• Transport Booking and liaising with nominated transport partners and courier services
• Liaising with our Warehouse & External Partners
• Dealing with Customer Complaints
• Processing Customer Orders, Invoices, Returns and Credit Notes
• General Admin / Internal Data Maintenance

Customer Service Representative requirements

The successfully appointed Customer Service Representative will have the following skills and abilities:

• Customer service background
• Experience with Microsoft 365 including Outlook, Excel and Teams

Desirable requirements but not essential

• Basic customs knowledge (Export / Import)
• Basic knowledge of international freight / shipping
• Experience of working with customers outside of the UK
• Experience with Sage X3

The Company

The company is a rapidly growing distributor, delivering goods across the UK and Europe. Dedicated to cultivating a high-performance, value-driven culture.

Additional skills and job titles: Customer Service Advisor, Export Administrator, Customer Service Coordinator

Friendly Note: If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career.

To Apply

Travail Employment Group is operating as an Employment Agency.

Once you click to apply for this job, your application will be immediately received by Travail Employment Group. If your application is successful, a consultant will be in contact with you within the next 7 days.

All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.

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