Customer Service Representative

Snaphunt; United Kingdom; Remote; GBP 40,000 - 60,000; Part time

Job summary

A leading corporate services firm in the UK is seeking a Part-Time Customer Service Representative to create positive customer experiences. The role involves responding to inquiries and resolving issues via email and chat. Ideal for students or those transitioning into customer-focused roles. Training provided and flexible hours available, with a minimum of 10 hours per week required.

Benefits

Flexible working options

Training provided

Qualifications

• At least 1 year experience within a Customer Service role, ideally within Hospital / Health Care / Healthtech.
• Working knowledge of Chat, Email, and Cold calling.
• Strong attention to detail and high standard of work.
• Adaptable and thrives in changing environments.
• Strong mentor and coach who can build high performing teams.

Responsibilities

• Respond to customer inquiries via email and chat.
• Provide clear information on products and services.
• Maintain a professional and friendly tone in all communications.
• Handle order-related complaints and returns.
• Escalate complex issues to senior staff.
• Follow up with customers to ensure satisfaction.
• Update customer profiles accurately in CRM systems.
• Assist in preparing customer service reports.

Job description

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Client:

Snaphunt

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d5843fa50c1f

Job Views:

12

Posted:

22.08.2025

Expiry Date:

06.10.2025

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Job Description:

The Offer

• Opportunity to make a positive impact
• Flexible working options
• Join a market leader within Hospital / Health Care / Healthtech

The Job

JOB SUMMARY

Chance to work with a renowned UK-based retail and service organization known for delivering exceptional customer care. As a Part-Time Customer Service Representative, you will be the first point of contact for customers, handling inquiries and resolving issues in a professional and supportive manner.

This role is perfect for individuals with excellent communication skills and a genuine desire to create positive customer experiences. You will receive full training to handle, email, and chat-based interactions confidently, while gaining insights into customer relationship management (CRM) systems. Freshers and those looking to transition into a customer-focused role are welcome to apply.

With Flexible part-time hours and a supportive team, this is an ideal opportunity for students, career changers, or anyone seeking practical experience in customer engagement.

A minimum of 10 working hours per week is required, with flexible scheduling to suit your availability.

JOB RESPONSIBILITIES

Customer Interaction

• Respond to customer inquiries via email, and chat (non voice)
• Provide clear information on products and services
• Maintain a professional and friendly tone in all communications Issue Resolution
• Handle order-related complaints and returns
• Escalate complex issues to senior staff
• Follow up with customers to ensure satisfaction

Record Management

• Update customer profiles accurately in CRM systems
• Assist in preparing customer service reports

The Profile

• You have at least 1 year experience within a Customer Service role, ideally within the Hospital / Health Care / Healthtech industry.
• You have working knowledge of Chat, Email and Cold calling
• You pay strong attention to detail and deliver work that is of a high standard
• You are adaptable and thrive in changing environments
• You are a strong mentor and coach who can build high performing teams

The Employer

Our client is a reliable and high-spirited corporate and content writing services firm with assorted other services like branding, data evaluation, marketing plan development and many more.