Customer Service Representative

U-drive Ltd; Poole; On-site; GBP 31,000; Full time

Job summary

A family-owned vehicle rental company in Poole is seeking a dynamic Customer Service Representative to join their team. This pivotal role involves generating quotes, managing vehicle bookings, and ensuring outstanding customer service. The ideal candidate will possess a full clean UK driving license and have excellent communication skills. Benefits include 30 days of annual leave, training opportunities, and employee discounts. Join a committed team in a fast-paced and rewarding environment.

Benefits

30 days annual leave including bank holidays

Training and development opportunities

Discounts at 3,000+ stores

Free eye tests

Competitive pension

Employee discount

Employee Wellbeing Program

Qualifications

• Full clean UK driving license.
• Ability to thrive in a fast-paced environment.
• Resilience in handling customer queries.

Responsibilities

• Generating quotes and managing bookings.
• Confirming vehicle bookings via phone.
• Administering Rental Hire Contracts.
• Processing payments and refunds.
• Handling customer queries and complaints.

Skills

Customer Service Excellence

Communication Skills

Teamwork

Positive Attitude

Ability to Work Under Pressure

Job description

Overview

U-Drive are hiring! We have a great opportunity for a dynamic Customer Service Representative to join our committed team in Poole. We are looking for a dedicated and hardworking individual who thrives in a dynamic and fast-paced work environment. As a vital part of one of U-Drive's essential teams, you'll play a key role in ensuring outstanding customer service.

Responsibilities

• Generating quotes based on customer requirements and managing bookings
• Confirming vehicle bookings and customer needs through phone calls
• Administering Rental Hire Contracts
• Utilizing internal systems for creating and processing vehicle bookings
• Verifying customer ID and making decisions based on insurance requirements
• Offering additional insurance products, upgraded vehicles, or add-on sale items during the point of sale
• Checking vehicles in and out with customers, explaining terms of the hire
• Handling payments, processing refunds via credit cards, cash, and online payment methods
• Managing customer queries and complaints both over the phone and face-to-face
• Conducting vehicle checks with customers, noting existing and new damage incurred during the hire
• Managing vehicle faults, damage, or SMR (Service, Maintenance, and Repair) to workshops
• Assisting with deliveries and collections of vehicles when required
• Assisting with vehicle valeting when necessary

Requirements / Ideal Candidate

• Full clean UK driving license
• Positive "Can do" attitude
• Ability to thrive in a fast-paced, changing environment
• Strong team player
• Commitment to providing excellent customer service
• Excellent telephone manner and communication skills
• Ability to work under pressure and meet deadlines
• Resilience in handling customer queries and complaints

About U-Drive

Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.

Benefits

• 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
• Training and development opportunities
• Discounts at 3,000+ stores
• Free eye tests
• Competitive pension
• Employee discount across U-Drive branches
• Employee Wellbeing Program, £30,708 - £30,708