Customer Service Representative

Trouw Nutrition GB; Newcastle upon Tyne; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading nutrition company in Newcastle upon Tyne is looking for a Customer Service Representative to manage customer orders and support internal teams. The ideal candidate will have 1-2 years of experience in customer service, preferably within related industries, and must speak Welsh and have strong communication skills. The position offers various benefits including 30 days holiday, a company pension scheme, and employee discounts. Working hours are full-time, Monday to Friday, with occasional Saturday mornings.

Benefits

30 days holiday (including bank holidays)

Company pension scheme

Employee discount scheme

Funded summer and Christmas events

Cycle to Work Scheme

Qualifications

• 1-2 years of experience in customer service, ideally within animal feeding or related industries.
• Proven soft skills: proactive, curious, independent.
• Language proficiency: Welsh (mandatory), English (C2).

Responsibilities

• Process and manage customer orders efficiently.
• Liaise with internal teams to resolve queries.
• Support the customer service team in daily operations.

Skills

Proactive attitude

Excellent communication

Interpersonal skills

Problem-solving

Education

Relevant educational background or equivalent experience

Tools

ERP systems

Job description

Job Title

Customer Service Representative – Trouw Nutrition GB (Belfast)

Location

Belfast

About the Role

Are you passionate about delivering excellent customer service and supporting operational efficiency in a dynamic environment? Join Trouw Nutrition GB as a Customer Service Representative at our Belfast site. In this role, you will manage customer orders, liaise with internal teams, and ensure timely and accurate delivery of products, contributing to Nutreco's customer service excellence.

Responsibilities

• Process and manage customer orders efficiently, ensuring accuracy and timely delivery.
• Liaise with internal teams including planning, production, and finance to resolve queries and prioritize orders.
• Track order progress and update customers as required.
• Support the customer service team in daily operations and ensure smooth workflow.
• Provide excellent customer service, maintaining a high level of responsiveness and professionalism.
• Identify opportunities to improve customer service processes and contribute to continuous improvement initiatives.
• Collaborate closely with the Customer Manager and peers to ensure team objectives are met.

Qualifications

• 1‑2 years of experience in customer service, ideally within animal feeding or related industries.
• Relevant educational background or equivalent experience.
• Experience with ERP systems is preferred.
• Soft skills: proactive, curious, and independent, with excellent communication and interpersonal skills; a quick learner who can prioritize effectively and thrives in a friendly, approachable, and team‑oriented environment.
• Language: Welsh (must), English (C2).

Benefits

• 30 days holiday (including bank holidays).
• Company pension scheme.
• Employee discount scheme.
• Funded summer and Christmas events.
• Cycle to Work Scheme.

Working Hours

Full Time – 40 hours Mon‑Fri + Saturday mornings on a rota basis.