Customer Service Representative

Michael Page (UK); Long Lee; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading recruiting firm is seeking a Sales Order Processor in Keighley. The role involves managing customer orders from enquiry to completion, ensuring an exceptional service experience. Candidates should have customer service experience and be detail-oriented. The position offers a salary of £28,000 plus a yearly bonus, hybrid working, and a supportive team culture.

Benefits

Salary of £28000+

Full training provided

Excellent benefits package

Free parking

Immediate interview

Qualifications

• Previous customer service/sales order processing experience.
• Confident telephone manner.
• Passionate about delivering the highest level of customer experience.

Responsibilities

• Be the first point of contact for customers and handle their orders.
• Provide quotations and process orders on the system.
• Ensure queries are actioned within service level agreements.

Skills

Customer service experience

Exceptional communication

Fast-paced environment

Attention to detail

Team player

Job description

• A new exciting Permanent Customer Service Representative Position in Keighley!
• To work for a reputable business within the manufacturing sector!

About Our Client

Michael Page have partnered with a reputable manufacturing business in Keighley. The business are looking for a Sales Order Processor to join their team on a Permanent Basis.

This would be an exceptional opportunity for someone experienced within Customer Services looking to join a leading business which have lots of exciting plans for growth and expansion and join a team which will provide the best training and support!

Job Description

As a Sales Order Processor you will be the first point of contact for customers and handling their orders from start to finish.

You will be dealing with the initial enquiry providing quotations whilst taking orders alongside processing onto the system ensuring excellent support and guidance handling any queries and providing the highest standard of service to deliver the best experience.

The role will be corresponding with customers over the phone, email and chat ensuring these queries are actioned within service level agreements and will perform any administrative tasks required for the department.

The Successful Applicant

• Previous customer service/sales order processing experience
• Exceptional communication and a confident telephone manner
• Passionate about delivering the highest level of customer experience
• Able to work in a fast paced environment
• A keen eye for detail and good organisation
• An excellent team player

What\'s on Offer

• Salary of £28000+ yearly bonus
• Reputable manufacturing business in Keighley
• Exciting time to join the business
• Full training provided; no industry experience required
• Central location in Keighley, easily accessible from Skipton and surrounding areas
• Excellent transport links
• Free parking
• Excellent benefits package
• Hybrid working
• No shift patterns or weekends
• Superb offices and facilities
• Supportive team and culture
• Immediate interview