Customer Service Representative

Thrifty Car & Van Rental; Exeter; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading car rental company in Exeter is seeking a full-time Customer Service Representative. The role involves assisting customers throughout their car rental journey. Key responsibilities include managing rental processes, coordinating vehicle deliveries, and providing exceptional customer service. Candidates should possess excellent communication skills, strong administrative abilities, and a full driving license held for at least 12 months. Join a vibrant team committed to outstanding customer experiences.

Benefits

30 days holiday (including bank holidays)

Company pension scheme

Employee discount scheme

Funded Summer and Christmas events

Cycle to Work Scheme

Discounted car hire rates

Qualifications

• Excellent customer service and communication skills.
• Strong administrative skills.
• Proficient computer skills.
• A full driving licence (held for at least 12 months).

Responsibilities

• Assist customers with renting, returning, and resolving issues with vehicles.
• Coordinate the delivery and collection of rental vehicles.
• Manage the rental process, including verifying customer information and processing payments.
• Answer phone calls and respond to emails.

Skills

Customer service skills

Communication skills

Strong administrative skills

Computer skills

Job description

Job Title

Customer Service Representative

Hours

Full Time – 40 hours Mon‑Fri + Saturday mornings on a rota basis

Benefits

• 30 days holiday (including bank holidays)
• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to Work SchemeDiscounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience or not – we will have a role for you!

The Role

As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter.

• Your exceptional communication skills, attention to detail and ability to thrive in a fast‑paced environment will contribute to our goal of delivering outstanding customer service.

Main Duties

• Identify and exceed customer requirements
• Ensure all administrative tasks are completed daily
• Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
• Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
• Maintain a full understanding of retail rental procedures
• Consistently comply with the Thrifty process
• Answer phone calls and respond to emails
• Develop in‑depth knowledge of each product to maximize customer experience and identify incremental sales opportunities
• Work within Service Level Agreements to ensure the branch meets all its KPI objectives
• Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements.

Skills, Experience, and Qualifications Required

• Excellent customer service and communication skills
• Strong administrative skills
• Proficient computer skills
• A full driving licence (held for at least 12 months).

About Us

Thrifty is the largest privately owned leasing company in the UK with 85 locations nationwide.

We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people remain at the heart of everything we do!

APPLY NOW and join us!