Customer Service Representative

Carroll Independent Fuel Company; Dover; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local fuel retailer in Dover is seeking a Customer Service Representative (CSR) to enhance customer interactions within the store. The CSR is responsible for providing superior customer service, handling cash and POS operations, and ensuring store cleanliness and organization. Ideal candidates will have strong communication skills and a commitment to teamwork while working in a retail environment. This full-time position requires availability for all shifts, including weekends and holidays.

Qualifications

• Must be at least 16 years old.
• Strong focus on customer service and teamwork.
• Strong communication skills with the ability to professionally communicate verbally.

Responsibilities

• Provide superior customer service to all customers.
• Ensure proper cash handling with POS operations.
• Replenish product and supplies to maintain store quality.

Skills

Customer Service

Typing

Data Entry

Basic Math

Computer Skills

Job description

Job Summary

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being Fast Fresh and Friendly. The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including but not limited to: food preparation, cash handling responsibilities, customer service, general cleaning and any other needed functions required by store management.

Principal Duties and Responsibilities

• Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
• Respond to all customer requests in a timely manner.
• Support and follow all safety and security initiatives.
• Ensure proper cash handling with the operations of the POS and cash bank procedures.
• Adhere to all store operations procedures, policies and guidelines.
• Properly execute up-selling initiatives and provide value to the customer.
• Follow all daily operating procedures to ensure the store is clean, organized and well‑kept to ensure a positive customer experience.
• Replenish product and supplies while keeping the store in the highest quality stocked position at all times.
• Effectively communicate with store management and team members.
• Complete all tasks assigned by store management including the completion of all mandatory training within the timeline established by management.
• Adhere to all Food Service Program procedures, standards and sanitation requirements.

Qualifications

Minimum Knowledge, Skills and Abilities:

• Must be at least 16 years old.
• Strong focus on customer service and working with people.
• Strong commitment to teamwork.
• Strong communication skills including the ability to professionally communicate verbally to customers.
• Ethical, honest, trustworthy, respectful, compassionate, supportive, and patient.
• Flexible and adaptable to change.
• Ability to handle difficult situations professionally.
• Ability to lift up to 50 lbs.
• Reliable transportation.
• Ability to work all shifts, weekends and holidays as needed by the business and work the site alone as required.

Working Conditions

• Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or cleaning products.
• Spends the majority of the shift standing with frequent bending and lifting.
• In inclement weather conditions employees may be expected to assist with efforts to maintain full store operations.

Required Experience:

Unclear Seniority

Key Skills: Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type : Full-Time

Department / Functional Area: Sales

Experience: years

Vacancy: 1