Customer Service Pro - Growth & Benefits in Brighton

Red Recruitment; Brighton; On-site; GBP 25,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Representative for a client in Brighton. This position involves being the first point of contact for customers, helping them navigate their concerns, and ensuring effective communication. The role requires excellent interpersonal skills and prior customer service experience. The position offers a competitive salary of £24,600, 37.5 hours per week, and comprehensive benefits that promote career development and work-life balance.

Benefits

25 days annual leave

Enhanced maternity, paternity and adoption leave

Up to 3 paid days for volunteering

Medical cash plan

Qualifications

• Must have a customer-first mindset and strong problem-solving skills.
• Excellent communication skills are required.
• Attention to detail and interpersonal abilities are essential.
• Experience in delivering exceptional customer service is preferred.

Responsibilities

• Handling inbound calls across a range of products.
• Using sound judgement to find the best solutions.
• Owning queries from start to finish.
• Collaborating with the wider Customer Services team.
• Identifying opportunities to enhance service delivery.

Skills

Customer-first mindset

Creative problem-solving

Excellent communication

Attention to detail

Strong interpersonal skills

Ability to work independently

Familiarity with Office 2010

Familiarity with Outlook

FCA/PRA frameworks knowledge

Previous customer service experience

Tools

Office 2010

Outlook

Job description

A leading recruitment agency is seeking a Customer Service Representative for a client in Brighton. This position involves being the first point of contact for customers, helping them navigate their concerns, and ensuring effective communication. The role requires excellent interpersonal skills and prior customer service experience. The position offers a competitive salary of £24,600, 37.5 hours per week, and comprehensive benefits that promote career development and work-life balance.