Customer Service Planner (Operations - Customer / Administration)

Morgan Sindall Property Services; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading property services firm is seeking a Customer Service Planner in Greater London. This role involves managing high volumes of calls to coordinate appointments and ensure service levels are met. The ideal candidate will have experience in customer service, strong planning skills, and a passion for service delivery. Benefit offerings include a discretionary bonus, extensive leave, enhanced pension and healthcare plans, and flexible working arrangements.

Benefits

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Flexible Working & Flexible Bank Holidays

Volunteering (2 days paid)

Learning & Development Opportunities

Qualifications

• Experience in social housing or similar.
• Technical background would be advantageous.
• Planning knowledge of scheduling works.

Responsibilities

• Liaising with clients to schedule appointments.
• Handling high volumes of calls.
• Instilling customer confidence during service failures.

Skills

Customer Service and Planning experience

Good Administration skills

Good communication skills

Ability to prioritise works

Job description

Fixed Term Contract – 6 Months - Full Time

We are looking to recruit a Customer Service Planner to join our team, based from our office in Chingford, London.

About the Role

Joining our team,

you’llbe responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.

Using our in-house system,

you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

• Customer Service and Planning experience in social housing or similar.
• Technical background would be advantageous.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
• Good Administration skills and computer skills.
• Good communication skills, ability to communicate with different stakeholders at different levels.
• Passionate about service delivery and customer satisfaction.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription