Customer Service Planner

Aqualogic (WC) Ltd; Wirral; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading water efficiency service provider in Wirral is seeking a customer service representative to handle calls for scheduling water efficiency audits. The ideal candidate will excel in telephone communication and basic office administration. Responsibilities include making and receiving calls, scheduling appointments, and liaising with engineers about their workload. This role is a great opportunity to start your career in the Water Industry and contribute to sustainability efforts.

Qualifications

• Experience in handling telephone calls is essential.
• Ability to explain technical services clearly over the phone.

Responsibilities

• Make outbound calls to schedule appointments.
• Receive inbound calls requesting a water efficiency audit.
• Manage scheduling using the booking system.
• Liaise with engineers about their workload.

Skills

Telephone call handling

Excellent communication skills

Job description

Overview

Do you want to start a career within the Water Industry, helping to save water and protect the environment? If yes - come and join our team! Aqualogic is the UK’s leading provider of water efficiency and demand management services. We work with major water utilities and a wide range of public and private sector clients to deliver innovative solutions that reduce water usage and support sustainability. Our planning team make appointments for our engineers to carry out free water efficiency visits to households, helping reduce water usage, cut carbon, and save customers money.

Responsibilities

• making outbound calls to customers to make appointments including explanation of the service being offered.
• receiving inbound calls from customers requesting a water efficiency audit.
• scheduling appointments using booking system.
• liaising with engineers about their workload

Requirements

• Telephone call handling essential
• Basic office administration
• Excellent communication skills and capable of explaining technical service over the phone to all types of people.

Apply via our website