Customer Service Planner

ZipRecruiter; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading property services company in London seeks a Customer Service Planner to manage scheduling tasks, ensuring high service levels. The ideal candidate will possess a background in social housing and maintenance planning, with excellent communication skills to engage various stakeholders. This role offers a comprehensive benefits package including profit share, enhanced holiday, and wellness support.

Benefits

Profit Share

Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Enhanced Maternity & Paternity Pay

Volunteering (2 days paid)

Learning & Development Opportunities

Qualifications

• Experience in Social Housing would be advantageous.
• Ability to prioritize works and ensure jobs are scheduled.
• Competent in communicating with direct operatives and stakeholders.

Responsibilities

• Manage high volumes of calls scheduling appointments.
• Ensure jobs meet contractual Service Level Agreements.
• Actively schedule operatives and subcontractors to jobs.

Skills

Experience in Social Housing

Background in Repair and Maintenance planning

Strong communication skills

Good computer skills

Job description

Job Description

FTC 12 Months, Full Time

We are looking to recruit a Customer Service Planner to join our team, based at our office in Chingford, London.

About the Role

Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments. Your goal is to ensure that future jobs are appointed in a way that meets our contractual Service Level Agreements without making false promises. You will excel in dealing with our back-office team using various communication methods including telephone and email. Using our in-house system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers, and those who have experienced service failure, with the role of instilling customer confidence.

About You

• Experience in Social Housing would be advantageous
• Background in Repair and Maintenance planning
• Competent in communicating with direct operatives, subcontractors, and stakeholders
• Planning knowledge of work sequencing and concurrent tasks
• Ability to prioritise works and ensure jobs are within target and scheduled where feasible
• Good computer skills
• Strong communication skills to engage with stakeholders at various levels
• Passionate about service delivery and customer satisfaction

Benefits

• Profit Share
• Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio, and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving living conditions and community legacy.

Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance works. With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes customer service. Build your career with us, a leading property services company, where talent and innovation are key to our success. We are proud to support the resettlement of armed forces personnel.

Please refer to the full job description upon completing your application. We shortlist and interview throughout the advert's duration. Submit your application promptly to avoid disappointment. We reserve the right to close the advert early if we receive a high volume of suitable candidates.

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