Customer Service Planner

Equals One Ltd; Birkenhead; On-site; GBP 26,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Planner in Birkenhead. This role requires experience with telephone call handling and excellent communication skills. You will manage outbound calls to make appointments and handle inbound requests for water efficiency audits. Full training will be provided, and the position offers a full-time schedule with excellent facilities including free on-site parking.

Benefits

Free on-site parking

Qualifications

• Experience in call handling is essential.
• Ability to explain technical services clearly.
• Motivated, self-driven, and computer literate.

Responsibilities

• Contacting customers to make appointments.
• Receiving customer requests for audits.
• Scheduling appointments using the booking system.
• Liaising with engineers and technicians.
• Performing basic administration duties.

Skills

Telephone call handling

Basic office administration

MS Office (Word, Excel, Outlook)

Excellent communication skills

Job description

Customer Service Planner

Location: Birkenhead, Wirral, CH41 1BP (free on-site parking)

Salary: £26,000 p.a. (Pro rata for Part time/term time)

Full Time: 8:30 to 5pm- 40hr per week.

Part Time & ‘Part time/term time’ opportunities available

Job Description

We are looking for somebody to join our planning department. Our planning team is based at our head office on the Wirral and is busier than ever booking appointments for our various project teams. Our call handlers use state-of-the-art equipment and software to ensure that our teams operate efficiently and deliver excellent customer service.

This is a full-time role within Aqualogic, and we are looking to fill this position quickly. Early applications are encouraged as interviews will commence as soon as possible.

Our office is located at Tower Quays with free on-site parking and is a 10-minute walk from Hamilton Square station, also on a main bus route.

If you have experience working in a call centre and are looking to move your career forward, this could be the role for you.

As water conservation becomes increasingly vital, the projects we work on are ever more essential.

This is an exciting opportunity for someone with call centre experience who is looking for a more varied and dynamic role.

We require someone with excellent communication skills who can clearly explain a technical service over the phone to people of all ages. Full training will be provided.

You will need to be motivated, self-driven, and computer literate.

The successful candidate must possess excellent communication skills and be committed to maintaining consistently high-quality standards.

Responsibilities

• Outbound: Contacting customers from a large database to make appointments, including explaining the service being offered, and clustering appointments by postcode.
• Inbound: Receiving customer calls to request a Water Efficiency audit.
• Scheduling appointments using our booking system.
• Liaising with engineers/technicians.
• Basic administration duties.

This list of duties is not exhaustive.

Skills

• Telephone call handling (essential)
• Basic office administration
• MS Office (Word, Excel, Outlook) – Essential
• Driving – Not essential
• Excellent communication skills with the ability to explain technical services clearly to a wide range of people.

Experience

• Handling inbound calls from members of the public
• Making outbound calls from a list of warm contacts
• Experience working in a busy office environmentAbility to work on own initiative
• Outgoing personality and strong customer service skills

INDLS

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.