Customer Service - Personal Banker (9 months)

NatWest Group; Cambridgeshire and Peterborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading banking institution in the UK seeks a motivated individual for a role focused on customer service. You will be responsible for providing exceptional banking assistance, understanding customer needs, and promoting current products. Essential qualities include strong communication skills, attention to detail, and a customer-centric approach. The role offers a competitive salary and benefits, along with professional development opportunities.

Benefits

Flexible reward programme

Generous holiday entitlement

Monthly retirement fund contribution

Qualifications

• A passion for customer service and strong attention to detail.
• Ability to thrive under pressure and continuously improve services.
• Strong interpersonal skills and ability to work as part of a team.

Responsibilities

• Provide outstanding service as the first point of contact in branches.
• Understand customer needs and assist with banking requests.
• Help customers understand the banking services offered.
• Identify opportunities to assist with financial products.

Skills

Customer service

Strong communication skills

Attention to detail

Interpersonal skills

Job description

Key details

• You'll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals.
• We'll look to you to proactively find ways to continually enhance our customer banking experience.
• We'll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training.
• This job does not meet Skilled Worker visa sponsorship requirements.
• This role is being offered for a period of nine months.

What you'll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you'll be committed to providing outstanding service in every interaction. You'll work with high levels of accuracy as you provide each customer with a seamless and positive experience. Day-to-day, you'll be:

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
• Completing general banking requests such as payments, balance enquiries and transfers.
• Helping customers to understand the different ways they can bank with us and the range of services we can offer.
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.

To be successful in this role

You'll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you'll need to highlight the benefits of our products and procedures to our customers in a way that's easy to understand.

• A passion for customer service and strong attention to detail.
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
• Strong interpersonal skills and the ability to work well as part of a team.
• The commitment to develop new skills and responsibilities.

Competitive salary

You'll join us on a competitive salary starting of £26,010 pro rata for the hours you work.

Benefits

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
• A generous holiday entitlement of 33 days, pro rata for hours worked.
• A monthly contribution to your retirement fund.

Working pattern

You're joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You'll need to be flexible in terms of the hours you work; typically you'll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday, rotational Saturdays, and will include some bank holidays.

Learning journey

Your journey starts with a comprehensive training programme where you'll gain a range of new skills, and the confidence to use them. You'll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.

Additional details

Hours 35. Job Posting Closing Date is not yet published. Ways of Working: Office First.