Customer Service Operative

Bridge Recruitment UK; Sutton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency in the United Kingdom is seeking a Customer Service Operative for a full-time permanent role. Responsibilities include delivering exceptional customer service, managing engineer schedules, and handling service appointments. The ideal candidate will have experience in customer service and strong communication skills. This position offers a competitive salary of £25,667 per year with probationary increases, located in Cheam, England.

Qualifications

• Experience in customer service roles.
• Strong communication skills.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Achieve exceptional standards of customer service.
• Answer calls and facilitate appointments.
• Plan and manage engineer schedules.
• Book service appointments and approve timesheets.
• Monitor escalation reports.

Job description

Customer Service Operative

Location : Cheam

Salary : £25,667 per year. Increases after probation

Hours : Alternate shifts are 8am 5pm, then 9am 6pm. 1 Saturday per month.

Job type : Full-time, permanent

Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Operative to join their ever-expanding team.

Responsibilities of the Customer Service Operative:

• Achieve exceptional standards of customer service and always deliver The Perfect Repair
• Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
• Plan engineers work
• Carry out engineer diary management
• Book service appointments
• Approve engineers' timesheets
• Monitor and action escalation reports
• Support the gas department with administration tasks

Requirements of the Cust...