Customer Service & Operations Coordinator

TK Elevator; Hucknall; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

34 days holiday

Pension scheme

Health cash plan

Life Assurance

Gym membership subsidy

Employee Assistance Programme

Refer a friend scheme

Job summary

TK Elevator is seeking a proactive Customer Care Administrator to join our office-based team. Based in Hucknall, you will support customers, field teams and internal colleagues with efficient service coordination and accurate admin tasks.

You will handle inquiries, log service activities, process orders and invoices, and maintain documentation with strong attention to detail in a fast-paced environment.

Qualifications

• GCSEs (or equivalent) in Maths and English.
• Experience in administrative, customer service, service coordination, or similar role.
• Proficiency with Microsoft Office applications, especially Excel, and experience with databases/internal systems.
• Excellent verbal and written communication skills.
• Strong customer service skills and ability to build relationships.
• High attention to detail with analytical and problem-solving abilities.
• Ability to follow processes and manage multiple tasks accurately.
• Excellent organisational and document management skills.
• Strong time management and ability to prioritise workloads.
• Proactive, reliable and able to work in a team.
• Desirable: Advanced Excel and experience with project management software.

Responsibilities

• Provide excellent customer service via phone and email.
• Handle enquiries and service requests in a timely manner.
• Coordinate and log service activities using internal systems.
• Support engineers and operations with administrative tasks.
• Process and maintain customer, service and contract information.
• Manage documentation, reports and records to ensure data accuracy and compliance.
• Raise and process purchase orders and invoices.
• Assist with customer communications and service updates.
• Monitor shared inboxes and respond to enquiries.
• Collaborate across the business to support service delivery.
• Contribute to continuous improvement and customer satisfaction.

Skills

Customer service

Organisational skills

Communication skills

Attention to detail

Time management

Education

GCSE Maths and English

Tools

Microsoft Office

Excel

Databases

Microsoft Project

Job description

TK Elevator is seeking a proactive Customer Care Administrator to join our office-based team. Based in Hucknall, you will support customers, field teams and internal colleagues with efficient service coordination and accurate admin tasks.

You will handle inquiries, log service activities, process orders and invoices, and maintain documentation with strong attention to detail in a fast-paced environment.