Office-Based Customer Care & Service Coordinator

TK Elevator; Hucknall; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

34 days holiday

Pension scheme

Health cash plan

Job summary

TK Elevator is seeking a highly organised Customer Care Administrator to support our customers, field teams and wider business from our office in Hucknall. The role is office-based, Monday to Friday, 37.5 hours per week, and involves coordinating service activities, processing orders and invoices, and maintaining data accuracy.

You will need GCSEs in Maths and English, strong Excel skills, and excellent communication.

Qualifications

• GCSEs (or equivalent) in Maths and English.
• Experience in administrative, customer service, service coordination, or similar role.
• Strong proficiency in Microsoft Excel and experience with databases/internal systems.
• Excellent verbal and written communication skills.
• Strong customer service skills with ability to build relationships.
• High attention to detail with analytical and problem-solving abilities.
• Ability to follow processes and manage multiple tasks accurately.
• Excellent organisational and document management skills.
• Strong time management and workload prioritisation.
• Positive, proactive, and professional approach.
• Reliable, hardworking, and self-motivated.

Responsibilities

• Providing excellent customer service via phone and email.
• Handling customer enquiries and service requests in a professional and timely manner.
• Coordinating and logging service activities using internal systems.
• Supporting engineers and operational teams with administrative tasks.
• Processing and maintaining customer, service, and contract information.
• Managing documentation, reports, and records to ensure data accuracy and compliance.
• Raising and processing purchase orders and invoices.
• Assisting with customer communications, including service updates and reports.
• Monitoring shared inboxes and responding to enquiries.
• Working closely with colleagues across the business to support service delivery.
• Contributing to continuous improvement initiatives and maintaining high levels of customer satisfaction.

Skills

Customer service

Administration

Data entry

Microsoft Excel

Communication

Time management

Detail oriented

Multitasking

Team player

Education

GCSEs in Maths and English

Tools

Microsoft Office

CRM systems

Job description

TK Elevator is seeking a highly organised Customer Care Administrator to support our customers, field teams and wider business from our office in Hucknall. The role is office-based, Monday to Friday, 37.5 hours per week, and involves coordinating service activities, processing orders and invoices, and maintaining data accuracy.

You will need GCSEs in Maths and English, strong Excel skills, and excellent communication.