Customer Care Centre Advisor - Weekday Mornings TK Elevator UK Ltd

thyssenkrupp Elevator; United Kingdom; Remote; GBP 257,000 - 301,000; Full time

Benefits offered by this job

34 days holiday

Company pension

Health cash plan

Life Assurance 4x salary

Gym membership subsidy

Employee Assistance Programme

Refer a friend scheme

Job summary

thyssenkrupp Elevator is seeking a highly organised, customer-focused individual to join the Customer Care team in an office-based role. You will coordinate service activities, manage administrative tasks, and support engineers and field teams to ensure accurate records and timely service delivery.

The role requires strong Microsoft Office skills (especially Excel), good communication, and attention to detail.

Qualifications

• GCSEs in Maths and English.
• Experience in administrative, customer service, service coordination, or similar roles.
• Strong proficiency in Microsoft Office, particularly Excel; experience with databases and internal systems.
• Excellent verbal and written communication skills.
• Strong customer service skills with ability to build relationships.
• High attention to detail with analytical and problem-solving abilities.
• Ability to follow processes, prioritise workloads, and manage multiple tasks.

Responsibilities

• Provide excellent customer service via phone and email.
• Handle customer enquiries and service requests in a professional and timely manner.
• Coordinate and log service activities using internal systems.
• Support engineers and operational teams with administrative tasks.
• Process and maintain customer, service, and contract information.
• Manage documentation, reports, and records to ensure data accuracy and compliance.
• Raise and process purchase orders and invoices.
• Assist with customer communications, including service updates and reports.
• Monitor shared inboxes and respond to enquiries.
• Collaborate with colleagues across the business to support service delivery.
• Contribute to continuous improvement initiatives and maintain high customer satisfaction.

Job description

We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.

We are looking for a highly organised and customer focused individual to join our Customer Care team. This role plays a key part in supporting our customers, field teams, and wider business by ensuring service activities are coordinated efficiently and administrative processes are completed accurately.

This is an office based role.

Monday - Friday: 6am - 14.00 (37.5 hours per week)

What you'll be doing

• Providing excellent customer service via phone and email.
• Handling customer enquiries and service requests in a professional and timely manner.
• Coordinating and logging service activities using internal systems.
• Supporting engineers and operational teams with administrative tasks.
• Processing and maintaining customer, service, and contract information.
• Managing documentation, reports, and records to ensure data accuracy and compliance.
• Raising and processing purchase orders and invoices.
• Assisting with customer communications, including service updates and reports.
• Monitoring shared inboxes and responding to enquiries.
• Working closely with colleagues across the business to support service delivery.
• Contributing to continuous improvement initiatives and maintaining high levels of customer satisfaction.

We're looking for a motivated and organised individual who enjoys working in a fast-paced customer-focused environment. The ideal candidate will have strong administrative skills, an eye for detail, and the ability to manage multiple tasks effectively.

Essential requirements:

• GCSEs (or equivalent) in Maths and English.
• Previous experience in an administrative, customer service, service coordination, or similar role.
• Strong proficiency in Microsoft Office applications, particularly Excel, and experience working with databases and internal systems.
• Excellent verbal and written communication skills.
• Strong customer service skills with the ability to build positive relationships with customers and colleagues.
• High attention to detail with strong analytical and problem-solving abilities.
• Ability to follow processes and procedures accurately.
• Excellent organisational and document management skills.
• Strong time management skills with the ability to prioritise workloads effectively.
• Ability to manage multiple tasks while maintaining accuracy and quality.
• A positive, proactive, and professional approach to work.
• Reliable, hardworking, and self-motivated with a strong work ethic.
• Flexible and adaptable, with the ability to work effectively as part of a team.
• Confident communicator who can engage with a wide range of stakeholders.

Desirable:

• Advanced Excel skills.
• Experience using project management or scheduling software such as Microsoft Project.
• Experience working within a service, operations, contact centre, or engineering support environment.

• Competitive salary paid on a monthly basis
• 34 days holiday, inclusive of bank holidays
• Attractive company pension scheme
• Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
• Life Assurance Scheme - 4x annual salary
• Free access to premium health and wellbeing apps
• Subsidised gym membership
• Industry-leading enhanced maternity and paternity provision
• Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
• Long Service award scheme, with holiday benefits
• Employee Assistance Programme
• Refer a friend scheme