Customer Service Officer, Coutts

NatWest Group; Leigh on Sea; Hybrid; GBP 32,000; Full time

Job summary

A leading banking institution in the UK is seeking a Customer Service Representative to deliver outstanding service and support to private banking customers. This hybrid role offers a competitive salary of £31,995 per year, structured training, and development opportunities. You will need excellent numerical and problem-solving skills, as well as the ability to build rapport with clients. The position requires a flexible approach to work hours and tasks.

Benefits

Contribution to retirement savings

Flexible reward programme for healthcare and lifestyle benefits

Qualifications

• Experience of delivering outstanding customer service in a private banking or financial services environment.
• Flexible in working a rotating shift pattern.
• Good awareness of data protection, money laundering, and FCA regulations.

Responsibilities

• Accurately complete processes and provide seamless customer experiences.
• Actively manage customer queries and update information accurately.
• Build rapport with private banking customers.

Skills

Outstanding customer service

Good numerical skills

Attention to detail

Planning and organisational skills

Problem-solving skills

Tools

Microsoft Excel

Job description

Overview

We're looking for someone who can put the customer at the heart of everything they do. This means you'll be going the extra mile, helping our customers meet their financial arrangements and goals and educating them in the different ways they can do their banking. You'll be their first point of contact, so it's vital that you deliver outstanding service, every time.

Responsibilities

• Accurately completing processes and procedures, providing our customers with a seamless and positive experience
• Taking the correct actions to deliver good customer outcomes, regularly reviewing their needs
• Dealing with customer queries in full and on time, referring any to other teams and colleagues where necessary
• Updating customer information to make sure accurate records are maintained
• You'll be building rapport and trust with our private banking customers and providing them with a seamless and positive experience
• You'll bring your experience of delivering outstanding customer service and exceeding expectations in a private banking or financial services environment. With strong planning and organisational skills, you'll be able to work well under pressure, prioritise your tasks and deliver to deadlines.
• Good numerical and problem-solving skills and attention to detail
• An awareness of data protection, money laundering and FCA regulations
• Good knowledge of Microsoft Office, especially Microsoft Excel
• In return, you'll be working in a supportive environment with opportunities to advance your personal and career development
• We're always here for our customers so you'll need to be flexible in working a rotating shift pattern
• This is a hybrid role so after successful training, you'll work mainly from home with an expectation for you to go into the office a minimum of 1 day per week to connect with your team
• This job does not meet Skilled Worker visa sponsorship requirements

Salary and Benefits

Salary: £31,995 per year (pro rata for part time hours worked). You'll join on a competitive salary of £31,995, and in addition you'll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.

Training and Development

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we'll help take your career to the next level.

Eligibility

This job does not meet Skilled Worker visa sponsorship requirements

Location

This is a hybrid role so after successful training, you'll work mainly from home with an expectation for you to go into the office a minimum of 1 day per week to connect with your team