Customer Service Manager

Oldcastle Inc.; Lurgan; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading manufacturer of network access products based in Northern Ireland is seeking a Customer Service Manager to lead teams and design customer service strategies. This role involves driving improvement in customer experience and retention while collaborating with various teams across the UK and Ireland. The ideal candidate will have a degree in a relevant field, significant management experience, and strong stakeholder management skills. You'll need to be flexible for regular travel and have a proven track record in customer service roles.

Benefits

Company pension contribution

Healthcare options

Competitive holidays

Career development opportunities

Qualifications

• Degree in Business Management, Operations Management, Supply Chain Management, or similar.
• Significant experience in a Customer Service or Internal Sales Management position.
• Proven track record of designing and implementing a Customer Service strategy.

Responsibilities

• Lead customer service teams across the Network Access Products businesses.
• Design and implement a customer service strategy.
• Drive customer intimacy and engagement strategy.

Skills

Financial acumen

Stakeholder management

Customer service strategy design

Flexibility for travel

Education

Degree in Business Management or equivalent

Job description

Customer Service Manager – Network Access Products – UK

Join Our Team at Cubis Systems & NAL – Exciting Opportunities Await

Cubis Systems is a global leader in the design, engineering and manufacture of network access products for the infrastructure, utility and construction markets. Headquartered in Northern Ireland, Cubis is part of the €27 billion CRH Group and operates from multiple sites across the UK and Ireland, exporting to over 30 countries worldwide.

Our market‑leading brands, Cubis Systems, NAL, and FILOform, supply smart, safe, and sustainable product solutions to a range of construction sectors. Through innovation, we enable construction partners to optimise efficiency and safety through pioneering products designed for simplicity, speed, and reliability.

We stand together to reinvent the way our world is built through collaboration on breakthrough ideas that achieve tomorrow’s solutions today.

What We Offer

• Company pension contribution
• A range of healthcare options
• Competitive holidays, including Christmas shutdown
• Employee Committees for Health & Wellbeing and Inclusion & Diversity
• Employee referral programme
• Enhanced family‑friendly policies
• Career development opportunities across IPE and the wider CRH Group

Reports to: Sales Director – Network Access Products

Role Overview

The Customer Service Manager will lead all customer service teams across the Network Access Products businesses, Cubis Systems & NAL. The role designs and owns the customer service strategy, delivering a best‑in‑place customer experience, leading a team of Supervisors and Customer Care specialists, while partnering with Sales & Operational leaders across the Network Access Products business. The role plays a critical part in developing customer relationships, improving customer satisfaction, retention, and revenue. It is a strategic role that must work operationally and cross‑functionally internally and externally.

What Our New Customer Service Manager – NAP Will Be Doing

• Lead a team of Customer Service Supervisors in both Cubis Systems & NAL, and a Customer Care specialist to drive improved customer experience, revenue and retention.
• Support the Sales Director (NAP) to design and implement a customer service strategy across Cubis Systems & NAL, improving service standards and customer experience in both businesses.
• Partner with the Quality & Environment Manager (IPE) and Customer Care Coordinator (NAP) to ensure appropriate governance and resolution of case management, including robust escalation pathways and root‑cause elimination of service issues.
• Drive engagement in the customer intimacy strategy, ensuring engagement with team, Sales and Operational leaders in all businesses, regions and sectors.
• Partner with the Sales Director (NAP), Head of Innovation (NAP), and regional Head of Sales leaders to capture the voice of the customer, translating insights and themes into tangible improvement plans.
• Act as a senior point of contact for escalation, complaints, complex issues and strategic accounts.
• Partner with external Sales Teams in all local and international regions to proactively communicate on orders, delivery constraints and recovery plans.

The Experience Our New Customer Service Manager – NAP Will Have Includes

• Degree in Business Management, Operations Management, Supply Chain Management, or similar.
• Strong financial and business acumen, with the ability to demonstrate where applied to make business decisions which improve customer service.
• Strong stakeholder management skills, locally & cross‑border or internationally.
• Must be flexible for regular travel to teams based in the UK and Ireland.
• Significant experience in a Customer Service or Internal Sales Management position within a fast‑paced, multi‑sited, international manufacturing environment.
• Proven track record of designing and implementing a Customer Service strategy.

How To Apply

Apply now or contact obreen@cubis‑systems.com to submit applications by Thursday 22nd January 2026.

Alternatively apply at [e-mail] by Thursday 22nd January 2026.

Cubis Systems is an equal opportunity employer, which values differences in our people. We welcome applicants from diverse backgrounds, and we provide equality through our career development opportunities regardless of race, gender, sexual orientation, religious beliefs, nationality, age, and disability.

About CRH

CRH (NYSE: CRH, LSE: CRH) is the leading provider of building materials solutions that build, connect and improve our world. Employing c.78,500 people at c.3,390 operating locations in 28 countries, CRH has market leadership positions in both North America and Europe. As the essential partner for transportation and critical utility infrastructure projects, complex non‑residential construction and outdoor living solutions, CRH’s unique offering of materials, products and value‑added services helps to deliver a more resilient and sustainable built environment. The company is ranked among sector leaders by Environmental, Social and Governance (ESG) rating agencies. A Fortune 500 company, CRH’s shares are listed on the NYSE and LSE.