Customer Service Manager - 4-Day Week + Global Accounts Lead

E3 Recruitment; Long Lee; On-site; GBP 32,000 - 37,000; Full time

Job summary

A leading engineering business in Long Lee is seeking a Customer Service Manager to act as the primary contact for customer enquiries and manage account relationships. The role involves overseeing operations, leading a small team, and managing complex projects. A competitive salary of £32,000 - £37,000 is offered, along with benefits such as a 4-day working week, annual leave, and professional development opportunities.

Benefits

28 days annual leave

Access to healthcare and pension schemes

Opportunities for professional development

Qualifications

• Experience in a customer service or account management role.
• Ability to manage complex projects from enquiry to delivery.
• Strong leadership and team management skills.

Responsibilities

• Act as the main point of contact for customer enquiries.
• Manage account relationships with new and existing clients.
• Oversee day-to-day operations and logistics.
• Lead and develop a small team.

Skills

Customer relationship management

Project management

Team leadership

Communication

Job description

A leading engineering business in Long Lee is seeking a Customer Service Manager to act as the primary contact for customer enquiries and manage account relationships. The role involves overseeing operations, leading a small team, and managing complex projects. A competitive salary of £32,000 - £37,000 is offered, along with benefits such as a 4-day working week, annual leave, and professional development opportunities.